At a Glance
- Tasks: Build strong customer relationships and solve complex queries in a supportive team.
- Company: Join a well-established organisation with a collaborative culture in Sheffield.
- Benefits: Enjoy a competitive salary, hybrid working, and 25 days annual leave.
- Other info: Full training provided with opportunities for progression and involvement in key projects.
- Why this job: Develop your career while making a real impact on customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
Are you an experienced Customer Service professional looking for your next challenge within a successful and growing organisation? Do you enjoy building strong customer relationships, solving problems and being the go-to person for complex queries?
Chase & Holland are delighted to be working with a well-established organisation who are looking for a Customer Service Representative to join their team in Sheffield. This is a fantastic opportunity for someone who wants to develop their career, take ownership of customer accounts and play an important role within a supportive team.
Package & Benefits:
- Competitive salary of £25,000 - £28,000
- Hybrid working - 50/50
- Opportunity to develop and progress within a global organisation
- Full training and ongoing development opportunities
- Supportive and collaborative working environment
- Opportunity to become a subject matter expert and get involved in key business projects
- 25 days annual leave plus BH
Customer Service Representative Responsibilities:
- Process customer sales orders accurately and within agreed order cut-off times
- Handle complex customer queries and complaints via telephone, email and other communication channels
- Manage orders of varying complexity, including export documentation and certifications
- Build strong customer relationships and act as a key liaison between customers, sales and internal departments
- Support and coach new Customer Service team members, including system training and identifying further development needs
- Work closely with departments including Sales, Warehouse, Shipping and Production to resolve customer queries and ensure smooth order fulfilment
- Contribute to key business projects including new product launches, customer onboarding, system improvements and process enhancements
Required Skills & Experience:
- Customer Service experience, ideally within a fast-paced commercial or manufacturing environment
- Strong communication and problem-solving skills with the ability to manage complex customer queries
- Excellent organisation skills and the ability to manage multiple priorities and deadlines
- Confident IT skills, including Microsoft Office and experience using an ERP system such as Sage, SAP or Oracle
- A proactive approach with the ability to work collaboratively and support colleagues across the wider business
- Experience with export orders/documentation would be advantageous
If you are interested in finding out about this exciting Customer Service Representative opportunity, please click ‘apply now’.
Customer Service Representative in Sheffield employer: Chase and Holland Recruitment Ltd Careers
Join a dynamic and rapidly expanding North Lincolnshire business as a Financial Accountant, where your expertise will be valued and your career can flourish. With a commitment to employee development, a modern working environment featuring onsite gym facilities, and a range of excellent benefits including competitive salary, generous holiday allowance, and regular social events, this company fosters a supportive culture that prioritises both professional growth and personal well-being.
Contact Details:
Chase and Holland Recruitment Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chase and Holland Recruitment Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chase and Holland Recruitment Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chase and Holland Recruitment Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Chase and Holland Recruitment Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chase and Holland Recruitment Ltd Careers!
How to prepare for a job interview at Chase and Holland Recruitment Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
