Supervisor in Cheltenham
Charles Tyrwhitt Cheltenham About the role
We are on the lookout for a Supervisor who will lead and motivate the sales team to exceed targets, deliver excellent customer service, support colleague development, and ensure the smooth day-to-day running of the store. This is a 40-hour contract. Candidates must be flexible to work on weekdays, weekends and bank holidays.
Responsibilities
- Lead and motivate the sales team to exceed targets and maximise KPI performance.
- Deliver first-class customer service and support a professional and enjoyable store environment.
- Coach and train the sales team, encourage the use of staff training tools, and develop team skills to be the best version of themselves.
- Assist with managing operations, compliance, and administrative tasks to ensure smooth daily running.
- Adhere to company policies, Health and Safety guidelines, and security procedures.
- Act as an expert on CT product, customer service and selling skills.
Qualifications
- Previous experience in retail at Supervisor or Key Holder level is essential.
- A genuine passion for delivering outstanding customer service.
- Experience in stock management, operations, and visual merchandising is highly desirable.
- Proven ability to prioritise customer service while achieving strong sales results.
- Experience with coaching and training individuals on KPI performance.
Benefits
- Excellent bonus scheme — bonuses are paid quarterly when the store hits target.
- Uniform allowance refreshed every 6 months.
- Cycle to work scheme, relocation packages to support career development, and season ticket loans for London stores.
- Fun fund for store parties, social activities and team building events.
- The Tyrwhitt Academy for professional development and access to apprenticeship qualifications.
Your tasks
Lead and inspire the sales team to smash targets and deliver top-notch customer service.
Your profile
Retail experience at Supervisor level and a passion for customer service.
What's also included
Exciting bonuses, uniform allowance, and professional development opportunities.
Tech stack & ways of working
Supervisor in Cheltenham employer: Charles Tyrwhitt
Charles Tyrwhitt is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while being part of a supportive team dedicated to delivering outstanding customer service. With a focus on continuous improvement and a culture that values every contribution, working here means being part of a company that truly invests in its people.
Your perspectives
Make a real impact while developing your leadership skills in a fun atmosphere.
StudySmarter Expert Advice
Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Charles Tyrwhitt, so don’t miss out on building those relationships!
Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Charles Tyrwhitt!
Some tips for your application 🫡
Show Off Your Customer Service Skills
In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail
When applying for a full-time role like this one at Charles Tyrwhitt, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter
Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Charles Tyrwhitt and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability
In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Charles Tyrwhitt that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Charles Tyrwhitt
Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
Locations
- Cheltenham
