Charity Recruitment are recruiting for a call handler for a well-known International Charity based in Camberwell, London. This is a temp to perm opportunity. This role is in the office every day. This role is for an immediate start. You must be available immediately.
Responsibilities
- Handle incoming calls from existing and prospective donors, providing professional, friendly and efficient customer service.
- Respond to enquiries relating to donations, fundraising initiatives and charity campaigns.
- Process donations accurately and assist supporters with any related queries.
- Update donor records and maintain accurate account information.
- Manage changes to donor accounts, including updating personal details and subscription information.
- Thank donors for their generosity and ensure they feel valued and appreciated.
- Provide clear and helpful information about the charity’s campaigns and fundraising activities.
- Record all customer interactions accurately on the internal system.
- Identify and escalate complex enquiries to the appropriate team when required
Experience:
Previous customer service, call centre, or charity experience
Excellent communication skills - warm, friendly, and able to engage with people over the phone
IT skills - ability to use CRM systems to log calls and process donations
Call Handler in London employer: Charity Recruitment Careers
Joining our International Charity as an Accounts Payable Associate offers you the chance to contribute to meaningful global initiatives while enjoying the flexibility of a fully remote role. We pride ourselves on fostering a collaborative work culture that values transparency and teamwork, providing ample opportunities for professional growth and development in the finance sector. With a focus on purpose-driven work, you'll be part of a dedicated team that makes a real difference across multiple countries and currencies.
Contact Details:
Charity Recruitment Careers Recruitment Team
