Remote Customer Success Executive in Watford
Certain Advantage Watford About the role
- Customer Success
- Remote working
- Hourly paid - PAYE contract up to £13.60 per hour
- 12 months
- ASAP start
Are you passionate about customer service and success within the recruitment tech market? We may have a contract for you!
Certain Advantage working with a technology partner within the recruitment group and looking for a contractor to work for a year as a Customer Success professional.
This is a remote based role in the UK, or potentially Ireland for a years contract and would suit a previous candidate within the customer success/sales/marketing and recruitment knowledge.
The Customer Success professional is a customer-facing professional who will engage, retain and drive our customers' understanding of the product offerings, with a focus on the growing Employer Branding and Online Recruiting space.
The role is key to driving retention in their book of business.
The ideal candidate will be passionate about the mission and the customers they partner with, providing unique solutions and an outstanding customer experience.
- We are seeking
- Some experience within an accounts, customer success, sales and consulting background.
- Experience in Digital and Branding advertising campaigns and online recruiting would be helpful.
- Basic understanding of the recruitment landscape
- CRM knowledge, ideally Salesforce and nice to have would be Customer Success Analysis tools like Gainsight.
- Passion for online advertising, media, marketing and employer branding.
- Consistent track record of successfully achieving customer retention goals is a plus
Please apply using the link with your updated CV if interested.
Your tasks
Engage and support customers in the recruitment tech space to ensure their success.
Your profile
Experience in customer success, sales, or marketing is preferred.
What's also included
Earn up to £13.60 per hour with remote working flexibility.
Tech stack & ways of working
Remote Customer Success Executive in Watford employer: Certain Advantage
As a leading Defence Organisation located in Stevenage, Hertfordshire, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With a focus on employee growth, we offer long-term contract opportunities and competitive rates, alongside a unique 4-day working week that promotes work-life balance. Join us to be part of a team that is at the forefront of technology, delivering exceptional software solutions in a dynamic and supportive environment.
View Certain Advantage profile
Your perspectives
Make a real impact by enhancing customer experiences and driving retention.
StudySmarter Expert Advice
Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Certain Advantage.
Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Certain Advantage. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills
In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience
Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles
Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction
If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Certain Advantage.
How to prepare for a job interview at Certain Advantage
Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Certain Advantage's industry and how you can respond empathetically and effectively!
Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Certain Advantage offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
Locations
- Watford
