At a Glance
- Tasks: Maximise customer value through engagement, product adoption, and strategic relationship management.
- Company: Join a dynamic team focused on customer success and growth.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Thriving environment with potential for career advancement.
- Why this job: Make a real impact by driving customer satisfaction and revenue growth.
- Qualifications: Experience in SaaS account management and strong relationship-building skills.
The predicted salary is between 40000 - 50000 £ per year.
Department: Customer Success
Reports to: Chief Customer Officer
Role Purpose
Maximise customer value by driving engagement, product adoption, retention and commercial growth while acting as the strategic relationship owner following customer onboarding.
Core Responsibilities
- Develop strategic relationships with customer stakeholders.
- Create and maintain Account Success Plans.
- Drive platform adoption and customer value realisation.
- Identify and close upsell, cross-sell and expansion opportunities.
- Lead account reviews and executive business reviews.
- Monitor customer health, risks and opportunities.
- Support renewals and maximise Net Revenue Retention.
- Maintain accurate CRM records and account plans.
Key Performance Indicators
- NRR
- GRR
- Customer Retention
- Expansion Revenue
- Platform Adoption
- CSAT & NPS
- Customer Health
- CRM Accuracy
Skills & Behaviours
- Customer centric
- Commercially minded
- Relationship management
- Strategic thinking
- Communication
- Organisation
- Accountability
- Solution focused
Essential Experience
- Enterprise SaaS Account Management experience.
- Commercial growth experience.
- HubSpot or CRM knowledge.
- Stakeholder management.
- Knowledge of SaaS adoption metrics.
Preferred Experience
- Global mobility experience.
- Enterprise customer portfolio.
What Success Looks Like
- High retention.
- Growth in customer revenue.
- Strong adoption.
- Excellent customer satisfaction.
- Accurate account governance.
Account Manager employer: Centuro Global
Centuro Global is an exceptional employer that fosters a dynamic work culture where innovation and ambition thrive. With a focus on employee growth, the company offers competitive salaries, private medical insurance, and share options, making it an attractive place for early-career professionals eager to leverage AI technology in global client relationships. Located in a vibrant environment, Centuro Global empowers its team members to accelerate their careers while contributing to meaningful commercial success.
