At a Glance
- Tasks: Lead and manage complex insurance claims with a proactive approach.
- Company: Catalyst, a leader in innovative insurance solutions.
- Benefits: Competitive salary, performance bonuses, wellness programmes, and smart casual dress code.
- Other info: Great opportunities for career progression and team collaboration.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: 3+ years in claims management and strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking a highly skilled and proactive technical and complex claims leader to oversee the daily management of technical and complex insurance claims. This role is critical to ensure service excellence, client retention, and strong stakeholder relationships across all Catalyst products, including water mains, subsidence, water treatment plants, and general building works.
You will provide expert guidance to the operational claims team, ensuring decisions are made accurately and in line with industry best practices and legislative requirements. You will also drive continuous improvement through audits, training and quality control.
Key Responsibilities- Manage technical and complex claims across all products, from notification to settlement, demonstrating a proactive and solution-focused approach.
- Act as the subject matter expert, supporting the client operations manager with technical advice and oversight of complex claims.
- Provide guidance on coverage interpretation, liability assessment and claims resolution strategies.
- Provide training and mentorship to the operational claims team on technical and complex matters.
- Review and interpret site-specific data, images and reports to assess policy liability and approve or amend scopes of work.
- Collaborate with contractors to resolve practical claims-related issues across products.
- Ensure all decisions meet legislative requirements and industry best practices.
- Prepare clear, accurate reports for submission to insurers regarding policy liability.
- Assist contractors with claim-related information to ensure compliance with company standards.
- Liaise with approved contractors and clients to ensure KPIs are met.
- Continuously seek improvements in processes and procedures.
- Respond to ad-hoc requests from the catalyst management team within agreed timescales.
- Maintain up-to-date knowledge of relevant legislation and industry guidelines (e.g., WRc, S24/S59 notices, HSE).
- Produce management reports and MI as required.
- Client audits and outcomes.
- Contribute positively to the team and undertake additional duties as reasonably required.
- Minimum 3 years’ experience in a similar role.
- Proven experience handling technical and complex claims, with values up to £100,000.
- Cert CII qualification (preferable or equivalent).
- Strong knowledge of legislation, insurance protocols, and best practices related to drainage claims.
- Excellent verbal and written communication skills, with the ability to engage at all levels.
- Highly organised, detail-oriented, and capable of working independently.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Numerate and methodical with strong analytical skills.
- Self-motivated with a positive, can-do attitude.
Opportunity to progress and develop your skills. Annual salary review. Performance based bonus scheme. Smart casual dress code. Social events. Company pension. On-site parking. Employee wellness.
Technical and Complex Claims Leader in Oldham employer: Catalyst Services UK
At Catalyst, we pride ourselves on being an exceptional employer, offering a dynamic work environment where technical and complex claims leaders can thrive. Our commitment to employee growth is evident through continuous training opportunities, annual salary reviews, and a performance-based bonus scheme, all while fostering a supportive culture that values collaboration and innovation. Located in a vibrant area, we also provide unique benefits such as on-site parking, a smart casual dress code, and regular social events, making it a rewarding place to build your career.
