Senior Property Claims Handler in Oldham

Catalyst Services UK Ltd, Delph Office, is recruiting a Senior Property Claims Handler to join our customer focused claims team. This is an exciting opportunity to join a specialist team. Responsible for mentoring Claim Handlers, providing Team Leader cover (when necessary), handling property claims, ensuring that claims are always handled in line with service delivery and company and client requirements and ensuring that legislative and property damage industry best practice and protocols are met.

JOB TYPES

Full-time Permanent

KEY RESPONSIBILITIES

• Mentor Claim Handlers – provide technical assistance and/or guidance when required.
• Provide Team Leader cover – complete daily work allocation and act as a point of contact for queries/escalation when required.
• Proactively handle claims from claim notification through to settlement.
• Liaise with clients, policyholders, and contractors to gather information, provide updates and manage expectations to ensure a smooth customer journey.
• Ensure the prompt appointment of relevant network contractors to each claim.
• Provide complete and accurate information to contractors to enable them to respond in line with our requirements.
• Demonstrate empathy and understanding when liaising with policyholders.
• Dealing with incoming enquiries from clients, insurers and other third parties in a professional and timely manner.
• Endeavour to constantly improve processes and procedures.
• Act as a contributing member of the team and undertake such other duties as reasonably required.
• Ensure all claims are handled within the appropriate timescales & in accordance with KPI’s and SLA’s clients’.
• Gather and process information to support the effective assessment of claims.
• Ensure any technical referrals required contain all relevant information and recommendations.
• Use knowledge to review and interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work, repudiate claims, amend scopes of work and challenge contractors reports and estimates.
• Work with contractors to find the most effective solutions to practical property damage issues.
• Create accurate and presentable reports for submission to insurers for consideration of policy liability.
• Liaise with contractors in respect to the best methods of scheduling and completing works on site.
• Update and maintain industry knowledge for practical application.
• Ensure full compliance with all relevant regulation and legislation, including, but not limited to, Data Protection law, Health, and Safety legislation and FCA regulations.
• Providing Out of Hours cover on a Rota basis to assist with managing Home Emergency claims outside of office hours (including weekends/bank holidays as listed on the On Call Rota).

Catalyst specific training will be provided.

EXPERIENCE, KNOWLEDGE, AND SKILL

• Knowledge of insurance claims.
• Strong working knowledge of relevant legislation, insurance industry best practice and protocols relating to property damage claims.
• Strong interpersonal skills and ability to communicate, both verbal and written at all levels within the organisation.
• Capable of working under own initiative and without supervision.
• Numerate and methodical with a keen eye for detail.
• A proactive self-starter and demonstrate a can-do attitude.
• Strong organisational skills and the ability to work to tight deadlines and schedules.
• Competent in the use of Microsoft Office i.e., Word, Excel, and Outlook.
• Cert CII qualified or equivalent is desirable.

BENEFITS

• Opportunity to progress and develop your skills.
• Annual salary review.
• Performance based bonus scheme.
• Social events.
• Company pension.
• On-site parking.
• Employee wellness.
• Smart casual dress code.

HEALTH AND SAFETY

Employees must take reasonable care and be aware of the responsibilities placed on them under the Health & Safety at Work Act (1974) and ensure that agreed safety procedures are carried out to maintain a safe environment for employees and visitors.

EQUAL OPPORTUNITIES

Catalyst Service UK Ltd is an equal opportunities employer.