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To deliver great customer service to all our customers through effective and timely query and complaint management.
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Aiming for a first contact resolution and taking ownership of our customer queries via multiple contact channels, including telephone and email.
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Working effectively and managing own workload to respond to customers within agreed service level agreements.
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To effectively manage and respond to all queries.
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To keep customers regularly informed of progress on any outstanding enquiries and complaints, with consistency in communications and always adhering to our policies.
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To receive and process complaints, comments or suggestions ensuring these are resolved, where possible, at first point of contact or escalate through agreed processes.
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To take actions, working with other departments where necessary, to improve customer experience.
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To ensure that all processes are always operated in a timely manner with a focus to provide excellent customer service.
A?great?starting salary of?£23,504 rising to £24,064 after 9 months of being here, plus incentives and bonuses.
Contact Detail:
CastleView Group Recruiting Team
