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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch support daily.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive salary, work-life balance, and comprehensive benefits.
- Why this job: Be part of a supportive culture that values your well-being and growth.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Apply quickly as spots are filling fast!
The predicted salary is between 20000 - 26000 £ per year.
Customer Service Advisor
Location: Ipswich
Salary: £23,000 -£26,000
Hours: 37 hours a week, Monday to Thursday 9.00 to 17.30 and 9.00 to 17.00 on Friday with 1 hour for lunch.
What's in it for you
Join the Customer Service team and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall well-being:
What's in it for you
Join the Customer Service team and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall well-being:
- Starting basic salary ranges between £23,000 and £25,000 which is reviewed annually
- Annual performance-linked bonus
- Stocked pantry with free food, drinks and snacks
- Progression opportunities
- 10% non-contributory employer pension?
- Group income protection and life assurance
- Increased holidays with length of service, and a holiday trading scheme
- Private medical insurance
- Discounted gym memberships
- Cycle-to-work scheme
- Employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors
The role
We’re looking for a Customer Service Advisor to join a thriving Customer Service Centre on a permanent basis. This varied role will be part of a critical front-line team, responsible for handling phone calls and eComms from advisers and customers on pension products. You’ll work as part of a tight-knit department to be the primary point of contact for customers, taking the opportunity to showcase our first-class service and give our customers and advisers a positive experience to share with their friends and colleagues.
Full training and support will be provided to enable you to do your best work.
Here are some of the activities you’ll get involved with:
- Handling all phone calls and written correspondence to the highest standard
- Developing good working relationships and rapport with customer, advisers and external third parties
- Building and maintaining relationships with other internal departments, understanding the value that each team brings toward our shared goals
- Providing great customer service, demonstratingempathy and understanding
- Going the extra mile; being an advocate for the customers and advisers
- Using clear and concise communication that is appropriate for the audience, ensuring relevant products, services and charges are explained accurately
- Liaising stakeholders and colleagues to support identified training and education opportunities
- Accurately updating the call tagging software to reflect the nature and type of call
A bit about you
Customer service will be your passion, enjoying working with others to deliver exemplary service. You will have an unwavering commitment to what is right for the customer and adviser, while balancing business priorities.
More about you
- A team player who is approachable, helpful and willing to go the extra mile
- Confidence to use your own initiative and problem-solving skills
- Ability to prioritise and remain agile with conflicting work demands
- Experience within a customer service role
- Excellent telephone manner and communication skills
- The ability to communicate and translate the technically complex to simple and easily understood, both verbally and written
- A willingness to try new things and embrace change
This is an exciting and varied role with big scope to deliver key value to the organisation through customers and advisers.
If you’re interested in being a Customer Service Advisor, Apply Now and a member of our team will be in touch.
Be Yourself
Our client is committed to cultivating an inclusive environment where diversity flourishes. A diverse workforce not only fuels creativity and innovation but also more accurately reflects the communities served, leading to better outcomes for everyone. Dedicated to inclusivity, our client provides reasonable adjustments to support individuals of all abilities. In pursuit of this goal, our client seeks individuals who are passionate about doing their best work, realising their full potential, and staying true to themselves. The unique perspectives that come from diverse backgrounds and experiences are highly valued. By attracting and nurturing people like you who can bring their talents to shape the future of retirement platforms and become the most loved in the industry.
Customer Service Advisor employer: Greenbean
Contact Detail:
Greenbean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure to familiarize yourself with our company values and customer service philosophy. This will help you align your responses during the interview with what we stand for at StudySmarter.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer inquiries or complaints in the past. We value real-life experiences that demonstrate your problem-solving skills and empathy.
✨Tip Number 3
Research common customer service scenarios and think about how you would approach them. Being able to articulate your thought process will show us that you're proactive and ready for the role.
✨Tip Number 4
Don’t forget to highlight your communication skills! Whether it's through phone, email, or chat, being able to convey information clearly is crucial in this role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your skills in communication, problem-solving, and handling customer inquiries.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention why you are interested in working as a Customer Service Advisor and how your background makes you a great fit for the team.
Highlight Your Availability: Since the job has specific working hours, clearly state your availability in your application. This shows that you are aware of the requirements and are ready to commit.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can create a negative impression on the hiring team.
How to prepare for a job interview at Greenbean
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Anticipate common customer service interview questions, such as how you handle difficult customers or your approach to problem-solving. Prepare specific examples from your past experiences that demonstrate your skills and abilities.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, practice clear and concise communication. Make sure to listen actively and respond thoughtfully to the interviewer's questions.
✨Ask Insightful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company. This shows your enthusiasm and helps you determine if the company is the right fit for you.
