At a Glance
- Tasks: Provide top-notch technical support and repairs for customers across the UK.
- Company: Join Carrier, a leader in climate and energy solutions with a focus on sustainability.
- Benefits: Enjoy a home-based role with competitive pay and opportunities for professional growth.
- Other info: Work independently while being part of a collaborative team dedicated to customer satisfaction.
- Why this job: Make a real difference by delivering exceptional service and innovative solutions.
- Qualifications: Must be an ACS Qualified Gas Engineer with strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Home-Based (Covering SL, GU, KT, TW, CR postcode areas)
Travel: Regional coverage – UK customer sites
Employment Type: Full-Time
About Carrier: At Carrier, we are committed to delivering innovative solutions that improve the way people live, work, and interact with their environments. As a global leader in intelligent climate and energy solutions, we create products and services that support comfort, efficiency, and sustainability.
About the Role: As a Field Service Technician, you will be responsible for delivering high-quality technical support to our customers by completing warranty and chargeable repairs, breakdowns, and service activities. This is a home-based role, where you will start and finish your working day from your home location while travelling to customer sites across your assigned geographical area. You will have a high level of autonomy, using your technical expertise to diagnose issues, resolve problems, and ensure exceptional customer service is delivered at every opportunity. A full UK driving licence is essential for this role.
Key Responsibilities:
- Complete warranty and chargeable repairs, breakdowns, and service visits
- Diagnose technical issues and coordinate effective solutions to ensure timely resolution
- Maintain accurate service records, reports, and performance documentation
- Provide professional and reliable customer support while representing Carrier’s values
- Deliver best-in-class customer service at every interaction
- Work collaboratively with internal teams, including Sales and Service teams, to support business growth
- Identify opportunities to improve customer satisfaction and operational performance
Required Qualifications & Experience:
- ACS Qualified Gas Engineer certification required
- CCN1 and CENWAT mandatory
- LPG and Commercial qualifications desirable
- Demonstrable technical experience gained within the HVAC, heating, or related industry
- Strong fault-finding and problem-solving skills
- High attention to detail with a commitment to quality and safety
- Excellent communication and customer service skills
- Ability to work independently while managing a regional workload
Desirable Skills & Experience:
- Heat Pump experience
- F-Gas certification
- Experience working with modern heating and energy-efficient technologies
Why Join Carrier? At Carrier, you will have the opportunity to work with industry-leading technology, develop your technical expertise, and be part of a team focused on creating sustainable solutions for customers worldwide.
Field Service Technician employer: Carrier
Carrier is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. As a Field Service Technician, you will enjoy the flexibility of a home-based role while being part of a global leader in climate and energy solutions, with access to industry-leading technology and a commitment to sustainability. Join us to enhance your technical skills and contribute to meaningful projects that make a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Carrier's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Carrier. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Carrier
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Carrier.
