Wholesale Coordinator in London

About Carl Friedrik

Carl Friedrik is a leading premium travel goods and luggage brand, renowned for our exquisite craftsmanship, innovative design, and unwavering commitment to quality. Our products are inspired by the art of travel, catering to discerning customers who seek both style and functionality. We travel differently, inspiring us to ‘Carry with Confidence’.

Carl Friedrik luggage has been featured in such HBO and Netflix hits such as Succession, The White Lotus and The Gentlemen. We are the winner of multiple design awards including a coveted iF Design award in 2024.

Job Description
Carl Friedrik is a travel and leather goods brand challenging traditional luxury. We empower modern professionals in their day-to-day lives with our unique blend of timeless design, understated confidence and pursuit of quality.

As we continue to grow, we are expanding our team and are now looking for a Wholesale Administrator to support the wholesale and partnerships function, as well as the development of our existing accounts.

About the role
This is a varied and hands-on role covering a broad range of responsibilities, from processing wholesale and corporate orders to managing partner data, supporting deliveries, reporting, and day-to-day coordination. As part of the team’s growth, this role will also support dropshipper management, helping to ensure smooth operations across our partner network.

We are looking for a commercially minded, detail-oriented individual who thrives in a fast-paced environment and is excited to contribute to both operational excellence and account growth.

Your responsibilities

• Support the full wholesale order cycle, from PO to invoicing, delivery, and after-sales service

• Act as the first point of contact for wholesale and corporate partners, providing timely and accurate support

• Maintain accurate records across systems, including orders, pricing, inventory, and contacts

• Prepare sales materials such as lookbooks, line sheets, order forms, ATS lists, and newness presentations

• Coordinate regular account check-ins and maintain strong relationships with key partners

• Monitor account performance against agreed commercial terms and ensure alignment with brand and marketing standards

• Complete data forms and provide any required information as part of the sales cycle

• Organise and present sales data, performance metrics, and account summaries

• Collaborate with operations, logistics, and finance teams to ensure smooth partner experiences

• Assist with trade show preparation, follow-ups, and general wholesale coordination

• Support dropshipper management and partner integrations across relevant platforms

• Contribute to growing existing accounts through proactive support and world-class customer service

• Identify opportunities to improve processes, including leveraging tools, automation, and AI where relevant
  

Ideal candidate

• 2+ years’ experience in account coordination, sales support, or wholesale operations

• Highly organised with strong attention to detail and ability to manage multiple deadlines

• Strong Excel / Google Workspace skills, comfortable working with numbers and sales data

• Experience with platforms such as Shopify, Xero, and/or dropshipping tools (e.g. Mirakl) is a strong advantage

• Familiarity with inventory systems, order management platforms, or CRM tools is a plus

• Commercially minded with a proactive approach to supporting account growth

• Comfortable working with technology and open to using tools/AI to drive efficiency

• Experience in fashion, luxury, or lifestyle brands preferred but not essential

• A positive, collaborative team player who is eager to learn and contribute

More about Carl Friedrik
We are challenging outdated practices in the luxury industry. By selling direct-to-consumer first, embracing sustainable materials and rejecting seasonal fashion, we are better positioned to serve the modern professional.

Intelligent design is at the core of our ethos — products should be functional, timeless, and a pleasure to use. By working with the finest materials and craftsmen, we create accessories built to last.

Carl Friedrik in the media

• New York Times: “Best refined briefcase for daily use: Carl Friedrik”

• Forbes: “The new king in the leather goods space”

• Featured in HBO’s Emmy award-winning drama, Succession

Benefits

• Competitive salary

• Contributory pension scheme

• Annual company trip + regular team social events

• Flexible location — London, Barcelona or remote

• Premium working spaces in Central London and Barcelona

• Funding for learning and professional development
  

Start date: As soon as possible