At a Glance
- Tasks: Lead a dynamic retail team and create an exceptional customer experience.
- Company: Join Carl Friedrik, a premium brand known for its luxury products.
- Benefits: Competitive salary, team development opportunities, and a vibrant work environment.
- Other info: Flexible hours across central London stores with great career growth potential.
- Why this job: Be at the forefront of luxury retail and make a real impact on customer satisfaction.
- Qualifications: 3+ years in premium retail, strong leadership, and sales skills required.
The predicted salary is between 28000 - 30000 £ per year.
Carl Friedrik is looking for an experienced Retail Sales Manager to help lead the performance of its London retail stores. This role will focus heavily on customer experience, sales leadership, team motivation, and creating a consistently premium in-store experience across both locations.
The position suits a highly people-focused retail leader who thrives on the shop floor, enjoys building strong customer relationships, and leads from the front through energy, presence, and strong commercial awareness.
Who you are
- You come from a premium or luxury retail background and are passionate about customer experience, team culture, and driving commercial performance.
- You are confident on the shop floor, naturally engaging with customers, and know how to motivate a team to deliver high standards consistently.
- You understand how to drive sales through strong service, client relationships, floor leadership, and attention to detail.
- You bring energy, accountability, and a proactive mindset to the stores day to day.
Your responsibilities
- Lead from the front on the shop floor and deliver a premium customer experience.
- Drive sales performance, conversion, AOV, and clientelling activity.
- Motivate, coach, and develop the retail team across both London stores.
- Maintain exceptionally high standards across service, presentation, VM, and store environment.
- Build strong customer relationships and encourage repeat business.
- Support onboarding, training, and day to day team development.
- Work closely with the Head of Retail on store performance, customer insights, and commercial opportunities.
- Support in-store events, activations, and VIP experiences.
- Help ensure smooth day to day store operations and team organisation.
Requirements
- 3+ years experience within premium or luxury retail.
- Strong sales and customer experience focus.
- Experience leading or motivating retail teams.
- Commercial mindset with understanding of KPI-driven retail.
- Confident communicator with strong interpersonal skills.
- Highly proactive, organised, and hands-on approach.
- Flexible to work across both central London stores including weekends.
Retail Sales Manager in London employer: Carl Friedrik
At Carl Friedrik, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our commitment to employee growth is evident through tailored development programmes and opportunities to lead impactful projects in the luxury sector. Located in a vibrant city known for its rich fashion heritage, our team enjoys a collaborative environment where creativity thrives and every voice is valued.
