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- Tasks: Lead a passionate team to deliver exceptional guest experiences in a luxury spa.
- Company: Join the award-winning Carden Park Hotel's 5* Spa team.
- Benefits: Enjoy competitive salary, discounts, free meals, and wellness perks.
- Other info: Access to transport is essential due to our rural location.
- Why this job: Elevate your career in a vibrant environment with growth opportunities.
- Qualifications: Experience in spa management and strong leadership skills required.
The predicted salary is between 27500 - 29000 £ per year.
Carden Park Hotel has an exciting opportunity to join our award-winning 5* Spa team as a Spa Duty Manager. We are seeking a motivated, detail-focused professional with a passion for delivering world-class guest service in a luxury hospitality environment.
Responsibilities
- Welcoming, hosting, and engaging with guests to deliver outstanding service during their stay
- Proactively managing and resolving guest feedback and complaints in a professional and timely manner
- Ensuring all spa areas are immaculate, well-presented, and fully operational at all times
- Supervising, motivating, and organising the team effectively during your shift
- Driving sales opportunities and promoting spa services and retail offerings
- Leading by example to maintain high standards of teamwork and performance
About You
- Previous experience in a spa supervisory or management role
- Strong leadership skills with the ability to inspire and support a team
- A passion for delivering exceptional guest service in line with company standards
- Confident in handling guest queries and complaints with professionalism and care
- Solid knowledge and understanding of spa operations and the wider spa industry
Enjoy a full-time role of 40 hours per week, working a variety of shifts including days, evenings and weekends. Salary £27,500- £29,000 Per Year Plus Extensive Benefits.
If you are ready to take the next step in your spa career within a luxury, award-winning environment, we would love to meet you. Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.
Be Part of Team Carden
Providing world class service is at the heart of everything we do. You will need to have a genuine passion for hospitality with a warm and welcoming nature. Being an excellent communicator with the ability to deliver service levels that set us apart from our competitors is essential. Experience in a similar role is desirable with experience of supervising teams. Having an excellent eye for detail is essential with proven experience of working in a similar Spa environment.
The Perks of Team Carden
- Share of the service charge
- Discounted hotel accommodation for yourself, family and friends
- Discounted food and drink to enjoy in the hotel when not on shift
- Discounted use of our award winning 5* spa, alongside treatments and retail
- Free staff lunch provided
- Free on-site parking
- Access to perks platforms; high street discounts, and wellbeing assistance
- Free Golf and Leisure Club membership, including free use of the gym and swimming pool
- 20% off all Pursuits activities
- Free use of tennis courts and equipment and games rooms
- Free regular transport mini-bus from Wrexham
- Progression opportunities for all
- Career development through funded qualifications
Carden Park Hotel are proud to be an equal opportunities employer and welcome applications from all individuals, regardless of background, identity, or ability.
Spa Duty Manager in Chester employer: Carden Park Hotel
Contact Detail:
Carden Park Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Duty Manager in Chester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Carden Park Hotel. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're genuinely interested in being part of Team Carden.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the Spa Duty Manager role. Highlight your leadership skills and passion for guest service – these are key for this position!
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart, professional appearance shows that you take the opportunity seriously and understand the luxury environment of the spa. Remember, first impressions count!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Spa Duty Manager in Chester
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the spa industry shine through in your application. We want to see that you genuinely care about delivering exceptional guest service and have a passion for hospitality.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in supervisory roles. We love seeing how your past experiences align with the responsibilities of the Spa Duty Manager position.
Be Professional Yet Personable: When writing your cover letter, strike a balance between professionalism and warmth. We’re looking for someone who can engage with guests and handle queries with care, so let your personality come through!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Carden Park Hotel
✨Know Your Spa Inside Out
Before the interview, make sure you’re familiar with the spa's services, treatments, and any unique offerings. This knowledge will not only impress your interviewers but also show your genuine interest in the role and the establishment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated staff or resolved conflicts. This will demonstrate your ability to inspire and support a team, which is crucial for the Spa Duty Manager position.
✨Practice Handling Guest Complaints
Since the role involves managing guest feedback, practice responses to common complaints. Show that you can handle these situations with professionalism and care, highlighting your commitment to exceptional guest service.
✨Dress the Part
Given the luxury environment of Carden Park Hotel, ensure you dress smartly for the interview. A polished appearance reflects your understanding of the hospitality industry and sets a positive tone for your potential future role.