At a Glance
- Tasks: Provide excellent guest service, deliver room service, and ensure hotel security.
- Company: Join the premier Carden Park Hotel in Chester, a top UK destination resort.
- Benefits: Enjoy discounted stays, free meals, gym access, and career development opportunities.
- Other info: Full-time role with progression opportunities and a supportive team environment.
- Why this job: Perfect for night owls who love hospitality and want to make guests feel special.
- Qualifications: Must have D1 driving licence and a passion for customer service.
If you are a night owl, have a passion for providing excellent guest service and would like to work in one of the UK’s premier destination resorts, then we would love to meet you!
Role Details
- Hours: 40 hours per week (would be happy to discuss 24 hour plus contracts)
- Hourly Rate: £12.51 per hour plus extensive benefits
Responsibilities
- Ensuring guests receive the best possible service, meeting their needs and requirements
- Delivering room service orders to guest rooms
- Check in and Check Out guests
- Cleaning and tidying of public areas
- Security of the resort
Candidates MUST have a D1 category on their driving licence for this role to facilitate staff drop offs late at night via our shuttle bus.
Enjoy a full time, permanent contract working 10:30pm-7am, including weekends.
Benefits
- Share of the service charge
- Discounted hotel accommodation for yourself, family and friends
- Discounted food and drink to enjoy in the hotel when not on shift
- Discounted use of our award winning 5* spa, alongside treatments and retail
- Free staff lunch provided
- Free on-site parking
- Access to EAP
- Free Golf and Leisure Club membership, including free use of the gym & swimming pool
- Free regular transport mini-bus from Wrexham
- Progression opportunities for all
- Career development through funded qualifications
- Discounted use of the outdoor pursuits facilities
- Two paid charity days per year
Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.
Be Part of Team Carden. Providing world class service is at the heart of everything we do. You will need to be a natural night owl who can work well in a team. Providing excellent guest service will come naturally to you and you will have a keen eye for detail whilst keeping the hotel in a good appearance. Confidence with computers would be beneficial. You will work well in a team, as well as the ability to work independently when required. We are looking for someone to be remarkable, with a good eye for detail who takes pride in providing the best possible service.
Night Porter in Chester employer: Carden Park Hotel
At Carden Park Hotel, we pride ourselves on fostering a supportive and inclusive work culture that values every team member's contribution. As an Overnight Hotel Guest Experience Specialist, you will enjoy competitive pay, extensive benefits, and opportunities for personal and professional growth in the beautiful surroundings of Chester. Join us to be part of a dedicated team that is committed to delivering exceptional guest experiences while enjoying the unique advantages of working in a prestigious hotel environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Chester
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who might have connections in the hospitality industry. You never know who might have a lead on a Night Porter position at a fab place like Carden Park!
✨Tip Number 2
Be ready for that interview! Brush up on your guest service skills and think of examples where you've gone above and beyond. Show them you’re the night owl they need to keep their guests happy!
✨Tip Number 3
Don’t just apply anywhere; focus on places that excite you! We recommend applying through our website for the best chance. It shows you’re genuinely interested in being part of Team Carden.
✨Tip Number 4
Follow up after your application! A quick email or call to the HR team can show your enthusiasm and help you stand out from the crowd. Plus, it’s a great way to ask any questions you might have about the role!
We think you need these skills to ace Night Porter in Chester
Some tips for your application 🫡
Show Your Night Owl Spirit:Let us know why you're the perfect fit for a night shift! Share your passion for working late and how you thrive in a quieter environment. We want to see your enthusiasm for providing excellent guest service during those late hours.
Highlight Relevant Experience:If you've got experience in hospitality or customer service, make sure to shout about it! Tell us about your previous roles and how they’ve prepared you for being a Night Porter at Carden Park. We love seeing how your background aligns with our needs.
Be Detail-Oriented:We’re all about the details here at StudySmarter. When you write your application, pay attention to spelling and grammar. A polished application shows us that you take pride in your work, just like we do in providing top-notch service to our guests.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about us and what we stand for at Carden Park.
How to prepare for a job interview at Carden Park Hotel
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Night Porter. Familiarise yourself with tasks like guest check-ins, room service delivery, and maintaining public areas. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Guest Service Skills
Since providing excellent guest service is key, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to highlight your commitment to guest satisfaction.
✨Demonstrate Team Spirit
Teamwork is essential in this role, so be prepared to discuss how you work well with others. Share instances where you collaborated effectively with colleagues or contributed to a positive team environment, especially during night shifts.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle late-night situations. Think about scenarios you might face as a Night Porter and how you would respond. This will show your readiness for the unique challenges of the job.
