At a Glance
- Tasks: Lead a dynamic team to deliver exceptional events and memorable guest experiences.
- Company: Join Team Carden, a friendly and welcoming hospitality team.
- Benefits: Enjoy competitive salary, service charge, discounts, free meals, and career development.
- Other info: Own transport required due to rural location; progression opportunities available.
- Why this job: Be part of creating unforgettable moments for guests while having fun at work.
- Qualifications: Experience in hospitality management and a passion for delivering great service.
The predicted salary is between 32000 - 32000 £ per year.
Role: Assistant Conference & Banqueting Team Manager
Hours: 40 hours a week over 7 days to include late nights, weekends and bank holidays.
We’re looking for a confident, hands-on hospitality professional who can lead by example, bring out the best in their team and take pride in delivering exceptional events and memorable guest experiences.
Working closely with the Conference & Banqueting Manager, you will play a key role in developing the team and driving the department's success.
Your day with Team Carden
- Liaise with the Sales Office, Guest Relations and other hotel departments to ensure event details are accurate, communicated and delivered seamlessly.
- Work closely with the kitchen team to ensure smooth service and well-coordinated events.
- Be visible and hands-on during events, ensuring organisers and guests receive attentive, friendly and efficient service.
- Build strong relationships with event organisers, ensuring a warm welcome, understanding their needs and delivering a personal experience that encourages repeat business.
- Anticipate guest needs and go the extra mile to ensure every event runs smoothly and expectations are met.
- Handle guest queries, requests and complaints promptly and professionally, taking ownership of resolving issues and keeping relevant managers informed.
- Ensure all dining and bar areas, are set up, clean, well stocked and run smoothly, meeting hotel standards and guest requirements.
- Have a strong knowledge of all hotel facilities, services, promotions and events, confidently promoting these to guests and clients.
- Maximise sales opportunities through proactive selling and upselling, encouraging the team to do the same.
- Support the Conference & Banqueting Manager with training, coaching and developing the team, ensuring everyone understands their role and delivers to the expected standards.
- Take responsibility for staff rotas, ensuring shifts are planned around business levels, team requirements and agreed budgets.
- Monitor departmental stock levels, assist with ordering and maintain good stock control to minimise waste and manage costs.
- Monitor guest feedback and use it to identify and make improvements to the way we work.
- Understand departmental costs and budgets, making sensible decisions around staffing, stock and day-to-day spending.
We’re looking for someone who is passionate about hospitality, enjoys leading a team and takes pride in delivering great guest experiences.
About You
- Experience in a supervisory or management role within an operational Conference & Banqueting department or a similar hospitality environment.
- A hands-on approach, leading by example and happy to get involved wherever needed.
- Confidence in leading, motivating and developing a team to deliver consistently high standards.
- The ability to take ownership, make decisions and confidently manage the day-to-day operation of the department.
- Excellent organisational skills, with the ability to plan ahead and manage competing priorities.
- Experience of preparing staff rotas, managing stock and understanding departmental budgets.
- A strong eye for detail and the ability to keep standards high, even during busy periods.
- A natural ability to build relationships with guests, clients and colleagues.
- A positive, can-do attitude and the flexibility to adapt to the needs of the business.
- A genuine passion for hospitality and creating memorable experiences for our guests.
Due to the rural location of the hotel, own transport is required.
Be Part of Team Carden
Providing world class service is at the heart of everything we do.
You will be part of a friendly and welcoming team who really make a difference to our guest’s experience.
We are looking for those who can provide the best first impression and the warmest last impression to our guests, meeting their needs and requirements.
You will be well presented with a warm and confident personality who will enjoy talking to our clientele.
The Perks of Team Carden
Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:
- Share of the service charge
- Discounted hotel accommodation for yourself, family and friends
- Discounted food and drink to enjoy in the hotel when not on shift
- Discounted use of our award winning 5* spa, alongside treatments and retail
- Free staff lunch provided
- Free on-site parking
- Access to EAP
- Free Golf and Leisure Club membership, including free use of the gym & swimming pool
- Free regular transport mini-bus from Wrexham
- Progression opportunities for all
- Career development through funded qualifications
- Discounted use of the outdoor pursuits facilities
- Two paid charity days per year
- INDHP
Assistant Conference & Banqueting Manager in Chester employer: Carden Park Hotel
Carden Park Hotel is an exceptional employer that values its team members, offering a vibrant work culture and flexible shift patterns to accommodate personal commitments. With opportunities for professional growth within the luxury hospitality sector, employees enjoy a supportive environment where their contributions are recognised and rewarded, making it a fantastic place to build a career in leisure and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Conference & Banqueting Manager in Chester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Carden Park Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Carden Park Hotel
Don't be shy about reaching out to Carden Park Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Conference & Banqueting Manager in Chester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Carden Park Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Carden Park Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
