Senior Social & Community Manager in London
About the role
We are capsule. group, a multi‑lens marketing house built across Communications, Consumer, Community and Creative. We connect brands with people through culturally relevant campaigns, earned influence, creator communities, IRL consumer moments, digital storytelling and commercially focused brand building.
Our work is built around the red thread: the strategic idea that every touchpoint should connect. From press and partnerships to creators, content, retail activations and live experiences, we build integrated campaigns designed to create visibility, conversation, relevance and measurable impact.
As Capsule Group continues to evolve, community is central to our next chapter. We are looking for a Senior Social & Community Manager who understands how modern brands are built: not through isolated channels, but through connected ecosystems of influence, content, experience and culture.
About the role:
At capsule. group, we do not believe social, influencer, events and partnerships should operate in silos. The strongest campaigns are connected. They move fluently between digital and physical spaces, turning brand moments into content, conversation, credibility and community.
As Senior Social & Community Manager, you will sit at the centre of this approach. This is a strategic and hands‑on role responsible for leading integrated social, influencer and community campaigns that bridge the physical and digital worlds.
Key responsibilities:
- Develop integrated community and social strategies across beauty, wellness, lifestyle and aesthetics brands.
- Create campaigns that connect influencer activity, social content, partnerships, earned media and live experiences into one cohesive customer journey.
- Build communities rather than passive audiences, creating meaningful engagement across platforms and touchpoints.
- Identify emerging cultural moments, social trends and consumer behaviours to keep clients ahead of the market.
- Lead the planning and delivery of earned and paid influencer campaigns from briefing through to reporting.
- Develop platform‑first campaign strategies across Instagram, TikTok, YouTube, Pinterest and emerging channels.
- Monitor campaign KPIs across influencer, social and community activity.
About you:
You are someone who naturally sees the bigger picture. Rather than viewing influencer marketing, events, social media and partnerships as separate disciplines, you understand how they work together to build modern brands. You are equally comfortable developing strategy, managing creators, presenting to clients and overseeing campaign delivery.
Essential experience and skills:
- 5+ years’ experience in social media, influencer marketing or community management within an agency or brand environment.
- Proven experience managing both earned and paid influencer campaigns.
- Strong understanding of social‑first campaign development.
- Excellent knowledge of Instagram, TikTok, YouTube, Pinterest and emerging social platforms.
- Strong client management and presentation skills.
Success in this role:
In your first 12 months, you will have delivered integrated campaigns that connect social, influencer, partnerships, earned media and live experiences, strengthened Capsule Group’s reputation as an agency that builds culturally relevant, commercially impactful brand communities, and established trusted relationships with clients, creators and partners.
Your tasks
Lead integrated social and community campaigns that connect digital and physical experiences.
Your profile
5+ years in social media or influencer marketing, strong client management skills.
What's also included
Competitive salary, health support, digital detox days, and professional development opportunities.
Tech stack & ways of working
Senior Social & Community Manager in London employer: capsule communications
At capsule. group, we pride ourselves on being an exceptional employer that fosters a collaborative and creative culture, where every team member is encouraged to grow and innovate. With a competitive salary and benefits package, including health support and additional digital detox days, we empower our employees to shape impactful campaigns for leading brands in beauty, wellness, and lifestyle. Join us in a vibrant environment that values community engagement and offers opportunities for professional development while making a meaningful difference in the industry.
View capsule communications profile
Your perspectives
Shape impactful campaigns for leading beauty and wellness brands while building vibrant communities.
StudySmarter Expert Advice
Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for capsule communications and show them what you can bring to the table.
Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like capsule communications are looking for.
Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with capsule communications on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at capsule communications. Bring your business cards and be prepared to chat about how you can contribute!
Some tips for your application 🫡
Craft an Impactful Cover Letter
Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit capsule communications. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills
As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing
Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of capsule communications
Show us that you’ve done your homework! In your application, briefly mention what you admire about capsule communications’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at capsule communications
Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at capsule communications will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
Be Ready for Scenario-Based Questions
At capsule communications, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
Locations
- London
