Operations Manager - Food and Beverage Service in London
Capital City College London About the role
Job Overview
Capital City College, one of London’s leading Further Education providers, is looking for an experienced Operations Manager – Food and Beverage Service.
In this full‑time, permanent role, the successful candidate will provide strategic and operational leadership for the College’s commercial hospitality provision at Westminster, including the Vincent Rooms, Escoffier Restaurant and Terrace.
Responsibilities
- Deliver high‑quality, industry‑standard food and beverage operations, ensuring strong commercial performance and an excellent customer experience.
- Manage day‑to‑day operations across all venues.
- Drive income generation and improve operational efficiency, supporting the growth of commercial hospitality provision across the College.
- Collaborate with curriculum teams so that commercial activity supports high‑quality teaching and learning.
- Line‑manage staff, supporting their professional growth and contributing to the overall success of the department.
Qualifications
- Strong organisational skills and the ability to manage multiple tasks with accuracy and efficiency.
- Clear and professional communication skills.
- Confidence in delivering exceptional customer service and ensuring this is mirrored across the college.
- A proactive attitude and a willingness to learn and adapt.
- Experience in a similar role is desirable.
Benefits
- Membership of the Local Government Pension Scheme.
- Access to TELLUS – our discount and wellbeing platform.
- Participation in the Cycle to Work scheme.
- Interest‑free season ticket loans for public transport.
- Annual eye tests and contributions towards spectacles.
- Flu vaccinations and access to occupational health services.
- Medicash health plans – including cashback on everyday medical expenses and wellbeing tools for you and your family.
- Generous annual leave entitlement, including one Relaxation Day per year.
- Five Continuous Professional Development (CPD) days which can be used for your professional development.
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Your tasks
Lead and manage food and beverage operations for a top London college.
Your profile
Strong organisational skills and a passion for customer service.
What's also included
Great perks like pension scheme, health plans, and generous leave.
Tech stack & ways of working
Operations Manager - Food and Beverage Service in London employer: Capital City College
Capital City College is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration among educators. With a strong commitment to employee growth, the college provides ample opportunities for professional development, alongside competitive benefits such as a pension scheme and health plans. Located in the heart of London, this role not only allows you to make a meaningful impact on students' futures but also offers a dynamic environment where your contributions are valued and recognised.
View Capital City College profile
Your perspectives
Make a real impact on student experiences while developing your career.
StudySmarter Expert Advice
Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Capital City College. It’s a fun way to stand out and demonstrate what you bring to the table!
Reach Out Directly to Capital City College
Don't be shy about reaching out to Capital City College directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience
In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter
If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter
Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Capital City College and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit
In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Capital City College
Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
Locations
- London
