boxxe is seeking a Managed Services Support Analyst to provide 1st line support for its Managed Services customers. The role emphasizes technical problem-solving and strong customer service, with processes to route unresolved items to Incident Management.
You will handle multiple workstreams, logging time and following SOPs to meet SLAs. The successful candidate will gain exposure to a range of technologies and build a solid IT foundation.
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1st Line IT Support Engineer – Managed Services in Cheltenham employer: Boxxe Group
At boxxe, we pride ourselves on being an exceptional employer that values people above all else. Our collaborative work culture fosters innovation and continuous improvement, providing ample opportunities for employee growth and development. Located in a vibrant tech hub, we offer a unique environment where you can lead a high-performing engineering team, drive meaningful change, and make technology truly human.
