Implementation Architect: Customer Success Manager

At Boost Inc, the most critical moment in a client’s journey is the transition from "Signed Contract" to "Fully Operational." As our Customer Success Manager, you are the architect of that transition. Reporting directly to the COO, you are the bridge between our vision and our execution. You aren’t just managing a project; you are managing the momentum. You own the project lifecycle of every new UK account, ensuring our tech is deployed flawlessly, their team is trained, and the relationship is rock-solid from day one.

What You’ll Do

• The Onboarding Architect: Lead the end-to-end onboarding process. From the moment the contract is signed, you own the timeline, the tasks, and the successful "Handover to Live."
• Deployment & Transition Master: Coordinate the physical rollout of our unattended retail tech, features and deployments. You’ll align with internal teams and field engineers to ensure every machine is where it needs to be, when it needs to be there.
• Relationship Navigator: Act as the primary high-touch contact throughout the life cycle. You’ll manage expectations, solve early-stage friction, and build deep trust with new partners.
• The Internal Conductor: You are the "glue" between Commercial, Product and Operations. Reporting to the COO and great exposure to the CCO, you have the authority to ensure nothing gets lost in translation and that resources are aligned to meet client deadlines.
• The Transition Expert: Once a deployment is complete, you’ll manage the formal "handover" to the long-term support team, ensuring the client is educated, empowered, and happy.
• Process Evolution: You’ll constantly refine our onboarding playbook, looking for ways to make our international deployments faster, smarter, and more scalable.

What You’ll Bring

• Implementation Pro: 3–5 years of experience in B2B onboarding, implementation, or technical project management.
• Strategic Execution: You can take a complex international deployment and break it down into a clear, actionable plan.
• Relationship Driven: You have the "soft skills" to manage stakeholders and the "hard skills" to track technical milestones.
• Detail Obsessive: You live for the checklist. You notice the small missing part or the scheduling conflict before it becomes a problem.
• Travel-Ready: You’re happy to head out into the field or travel internationally to ensure a rollout goes perfectly. We strongly believe having boots on the ground is a key differentiator.
• International Mindset: You bring a global perspective and adapt your approach to different cultural and business environments. You recognize that working in cities like London, Zurich, or Paris may require different ways of engaging and communicating. Proficiency in an additional European language (such as French, German, Dutch, or Spanish) is a strong advantage.

Why Join Us

• Direct Impact: Reporting to the COO, your work directly affects the company’s bottom line and operational reputation.
• Growth: Join a fast-growing scale-up with a serious room for career progression.
• Competitive compensation package.