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For Companies At a Glance
- Tasks: Install and maintain cutting-edge vending machines across Europe while solving technical challenges.
- Company: Join a fast-growing leader in unattended retail tech with a dynamic international team.
- Benefits: Enjoy career growth, personal development budget, well-being perks, and awesome company swag.
- Other info: Travel opportunities across the UK and Europe with a supportive team culture.
- Why this job: Make a real impact on customer experiences and operational excellence in a modern tech environment.
- Qualifications: Experience in field service, strong communication skills, and a knack for problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
We’re one of the fastest-growing companies in unattended retail tech—160+ employees across 5 countries, hundreds of customers, and a product that’s redefining how the world shops. To support our expanding operations in the UK and across Europe, we’re looking for a proactive Field Service Engineer who can work independently to respond to machine breakdowns and failures through both remote technical support and on-site interventions. You’ll also support machine installations and relocations, ensuring our customers stay up and running. If you’re a natural problem-solver who enjoys technical challenges and keeping customers calm and confident, you’ll fit right in.
What You'll Do
- Install machines across the UK & Europe including onsite testing, customer training, and onboarding.
- Respond to breakdowns and resolve issues remotely or via scheduled site visits.
- Quality Champion: Work to strict deadlines, achieving best-in-class service quality with efficient use of time and parts.
- Team Player: Accurately log all activity, manage vehicle stock, and support the helpdesk when not in the field.
- Deliver preventive maintenance and machine installations in line with service contracts and SLAs.
- Work to strict deadlines while maintaining accuracy, safety, and customer satisfaction.
- Accurately record all activities and communicate updates in line with company guidelines.
- Manage vehicle stock, tools, and spare parts needed for assigned tasks.
- Follow established processes and actively contribute to continuous improvement initiatives.
- Support the helpdesk and other operational duties when not conducting installations or field service tasks (remote work possible after training).
- Provide instruction and training during go-live procedures.
What You'll Bring
- Experience as a Field Service Engineer or similar role - ideally in vending, automated retail, or dispense technologies.
- Strong communication, customer service, and interpersonal skills—both over the phone and in person.
- High technical aptitude with excellent hardware/software fault-finding abilities.
- Confidence, patience, and a constructive, solutions-oriented mindset.
- Fluency in English; additional languages are a plus.
- Willingness to travel across the UK and Europe, including overnight stays (Valid Passport required).
- An electrical background or understanding is advantageous.
Why Join Us
- A role that directly influences customer experience and operational excellence.
- Work with an international, fast-paced team where your contribution truly matters.
- Career growth opportunities as our support function scales.
- Personal development budget, well-being benefits, and of course - great company swag.
About us Boost inc is a global leader in unattended retail technology, redefining traditional vending by transforming it into modern, digital retail experiences. Headquartered in Switzerland, with a dedicated technology hub in the UK, our team of over 150 professionals works across Zurich, London, and offices in some European countries. Since our founding, we’ve empowered more than 400 customers across Europe and beyond - including vending operators, OEMs, and consumer brands - with cutting-edge solutions designed to drive operational efficiency, business growth, and engaging consumer experiences.
Field Service Engineer (International) employer: Boostbar, Inc.
Contact Detail:
Boostbar, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (International)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. They can give you the inside scoop on what it’s really like to work as a Field Service Engineer with us.
✨Tip Number 2
Show off your problem-solving skills during interviews. Bring examples of how you've tackled technical challenges in the past. We love hearing about your hands-on experience!
✨Tip Number 3
Be ready to discuss your customer service approach. We value keeping our customers calm and confident, so share stories that highlight your communication and interpersonal skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there.
We think you need these skills to ace Field Service Engineer (International)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight any relevant technical experience, especially in vending or automated retail, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your problem-solving skills can help our customers. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your strong communication skills in your application. Whether it's through examples in your CV or your cover letter, let us see how you keep customers calm and confident.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Boostbar, Inc.
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll need to demonstrate your technical prowess. Brush up on the specific technologies and systems used in unattended retail. Be ready to discuss your past experiences with similar machines and how you tackled technical challenges.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved issues in the field. Think about times when you had to troubleshoot under pressure or adapt to unexpected situations. This role requires a solutions-oriented mindset, so highlight your ability to keep customers calm and confident during breakdowns.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice explaining technical concepts in simple terms, as you'll be training customers and collaborating with team members. Make sure to convey your ideas clearly, whether in person or over the phone.
✨Demonstrate Your Team Spirit
Even though this role involves a lot of independent work, being a team player is crucial. Be prepared to discuss how you've supported colleagues in the past, managed vehicle stock, or contributed to continuous improvement initiatives. Show that you're not just about individual success but also about lifting the whole team.