Resident Services Supervisor

Resident Services Supervisor (PRS/BTR)
Location: North/Northeast London
Salary: Up to £35,000
Hours: Typically, Monday to Friday, 9 AM 6 PM (with cover to other London Sites)

Are you an experienced leader with a passion for exceptional customer service? My client, a leading build-to-rent operator, is seeking a Resident Services Supervisor to oversee day-to-day operations and ensure a high standard of service across their residential buildings.
This role is perfect for someone with team management experience, a background in building management or senior concierge roles, and a proactive, customer-first approach.

About the Role
As a Resident Services Supervisor, you ll support the Resident Services Manager in managing front desk operations, facilities, and maintenance while leading a team of Resident Services Assistants. You ll play a vital role in delivering a seamless resident experience and maintaining smooth building operations.

Key Responsibilities:
• Maintain exemplary Health & Safety standards and encourage a positive culture around safety.
• Oversee maintenance requests, Planned Preventative Maintenance (PPM), and liaise with contractors.
• Lead by example in providing top-tier customer service, resolving resident issues professionally and efficiently.
• Handle check-ins, check-outs, and associated administration, ensuring all processes are completed to a high standard.
• Manage team training, development, and daily operations to promote a positive and effective work environment.
• Ensure the security of the building, including managing fob access, parcel deliveries, and CCTV monitoring.
• Support resident events and initiatives to foster a sense of community within the building.

What We re Looking For:
• At least 2 years of team management experience, preferably in the build-to-rent sector or similar roles.
• Strong knowledge of building operations, plant machinery, and facilities management.
• Organised, proactive, and flexible with excellent communication skills.
• Proficiency in Microsoft Office and a willingness to learn new systems.
• A can-do attitude with a goal-focused mindset and exceptional problem-solving skills.

Why Join our Client?
This is an exciting opportunity to work with a forward-thinking company that values its residents and employees alike, and to branch into the PRS sector. You ll have the chance to grow your career in a supportive and professional environment while playing a key role in the success of the building operations.

Additional Requirements:
• Must be able to reach the principal place of work within one hour for emergency on-call situations (shared with the RSM).
• Flexibility to provide rota cover across the portfolio when needed.

If you re ready to take the next step in your career and have the required experience, apply now!