At a Glance
- Tasks: Manage customer service, Shopify operations, and logistics for a premium chocolate brand.
- Company: Join a purpose-driven chocolate brand with a focus on quality and sustainability.
- Benefits: Be part of a founding team with growth opportunities and a creative work environment.
- Other info: Work closely with the founder and be part of an exciting journey.
- Why this job: Help launch a brand from the ground up and make a real impact in customer experience.
- Qualifications: Experience in customer service and operations, with a passion for chocolate.
The predicted salary is between 27000 - 33000 £ per year.
Biscuit Recruitment, partnering exclusively with a purpose‑driven premium chocolate brand, is building its founding UK team and seeks an Operations & Customer Experience Executive.
The role covers customer service, Shopify operations, fulfilment and day‑to‑day admin to help launch the brand successfully.
You'll work closely with the founder and team to establish operational foundations, manage orders, coordinate logistics, and support campaigns as the business scales from the ground up.
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Founding Operations & Customer Experience Lead employer: Biscuit Recruitment
Join a pioneering premium chocolate brand that is not only dedicated to delivering exceptional products but also committed to making a positive impact on farming communities worldwide. As an Operations & Commercial Manager, you'll enjoy a dynamic work culture that fosters autonomy and innovation, with ample opportunities for personal and professional growth as you help shape the future of this mission-driven company from its UK launch. This role offers the unique chance to collaborate closely with the founder, allowing you to directly influence the brand's success while working in an environment that values sustainability and social responsibility.
