At a Glance
- Tasks: Support operations and customer experience for a premium chocolate brand.
- Company: Join a purpose-driven chocolate brand making a social impact.
- Benefits: Be part of a founding team with growth opportunities and a meaningful mission.
- Other info: Dynamic startup environment where every day brings new challenges and opportunities.
- Why this job: Play a key role in building a brand that values exceptional products and community.
- Qualifications: Experience in ecommerce, strong organisational skills, and a passion for customer service.
The predicted salary is between 29250 - 35750 £ per year.
Biscuit Recruitment is delighted to be exclusively partnering with a purpose-driven premium chocolate brand as it builds its founding UK team ahead of launch.
With a commitment to sourcing exceptional cacao directly from farming communities, the company is building a premium brand that combines outstanding products with meaningful social impact.
We're looking for an
Operations & Customer Experience Executive to become one of the business's earliest employees. This is an incredibly varied role where no two days will look the same.
You'll play a central part in ensuring the business runs smoothly behind the scenes, supporting customer experience, Shopify operations, fulfilment, logistics and day-to-day commercial administration.
You'll work closely with both the founder and the Founder's Associate, helping establish the operational foundations of a growing consumer brand.
Responsibilities will include
- Manage Shopify orders and day-to-day website administration
- Deliver an exceptional customer experience across all customer enquiries
- Coordinate fulfilment and logistics with third-party partners
- Monitor stock levels and inventory reporting
- Support product launches and marketing campaigns
- Coordinate samples, events and promotional activity
- Assist with retailer onboarding and operational administration
- Identify opportunities to improve processes and customer experience
- Provide broad operational support wherever needed as the business grows
What we are looking for
- Ideally experience within a consumer brand, ecommerce business or startup environment
- Experience using Shopify or similar ecommerce platforms
- Excellent organisational skills and strong attention to detail
- A proactive, hands-on approach
- Outstanding customer service skills
- Confidence juggling multiple priorities
- A genuine interest in purpose-driven consumer brands
- Most importantly, you'll enjoy rolling up your sleeves, taking ownership and helping build something from the very beginning!
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Operations & Customer Experience Executive employer: Biscuit Recruitment
Join a pioneering premium chocolate brand that is not only dedicated to delivering exceptional products but also committed to making a positive impact on farming communities worldwide. As an Operations & Commercial Manager, you'll enjoy a dynamic work culture that fosters autonomy and innovation, with ample opportunities for personal and professional growth as you help shape the future of this mission-driven company from its UK launch. This role offers the unique chance to collaborate closely with the founder, allowing you to directly influence the brand's success while working in an environment that values sustainability and social responsibility.
