Operations Manager: Community Services (Mental Health) in Birmingham

We are a leading provider of mental health services in Birmingham and the West

Midlands, supporting over 20,000 people each year, and we are looking for an Operations Manager to join our capable and passionate senior operations team.

Operations Managers are the key to turning our strategy into action, overseeing services, ensuring quality and performance, and facilitating services’ development in line with our values and the needs of people who access support. They are also the basis of key relationships with the NHS, forming and maintaining strong links with commissioners, operational management, local service management, and contracting.

Community Services are one of four vital strands delivering journeys of recovery to the thousands of people who access Birmingham Mind each year. Community Services are how we enable earlier access to support, and how we help people to sustain levels of mental health and well-being.

The Operations Manager: Community Services oversees all services within our Community strand, makes our links with the NHS stronger, ensures services deliver locality-and-neighbourhood-based impact, and works with senior Operations colleagues to improve systems, processes, and the operating environment for all Operations staff.

The successful candidate will already have a successful record of managerial and leadership experience, ideally over a number of years. You will have experience of collaborative working and delivery with a range of stakeholders and partner organisations. You will also have working knowledge of good practice in mental health services and be committed to the recovery model of mental health support.

How to apply

Please refer to the job description and person specification for the full details of the role and the experience, knowledge and attributes we are looking for.

If you have any questions or would like an informal discussion about the role, please email Eirini Lepintzi (Senior Office Administrator) at Eirinilepintzi@birminghammind.org.

Benefits include an attractive defined contribution pension scheme, Pay C (which offers employees affordable cover for a range of healthcare treatments), an Employee Assistance Programme (including access to free counselling and a comprehensive training programme), and a cycle to work scheme.

Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with. We strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich our teams. We are also committed to changing the ethnic diversity of our management team and particularly encourage applicants from minority communities to apply for this role.

Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and so are unable to offer visa sponsorship for this position.

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.

Application closing date: 23:59, Monday 30th November 2026

Interview Day: Tuesday 8th December 2026

INDMED

Founded in 1962, we are a Registered Charity and Company Limited by Guarantee, proudly affiliated with Mind. Our long history reflects our ongoing commitment to supporting people experiencing poor mental health, and you can explore this journey in our A History of Birmingham Mind booklet.

At the heart of everything we do are our people-centred, individualised services. We believe passionately that everyone deserves a life that is meaningful, fulfilling, and allows them to reach their full potential.

Collaboration is central to our approach. We work closely with the NHS, local organisations, communities, and partners to deliver services that make a real difference, while actively challenging the stigma that surrounds mental health.

Joining our team means becoming part of a supportive, values-driven organisation where your work directly impacts lives and helps create a more inclusive, understanding community.

Check out our Visions and Values page on our website.