At a Glance
- Tasks: Support individuals facing mental health challenges through calls, emails, and webchat.
- Company: Leading mental health service provider in Birmingham with a community-focused approach.
- Benefits: Competitive salary, pension scheme, healthcare cover, and free counselling.
- Other info: Join a mindful employer with excellent training and career development opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: 6 months experience in mental health support and strong values.
The predicted salary is between 13115 - 20983 £ per year.
Location: Erdington, Birmingham
Pay: £26,229 per annum (full time equivalent), £13,115 to £20,983 pro rata for 18.75 to 30 hours per week
Working Hours: 37.5 (full time) and 18.75 to 30 HPW (part time) - to cover rota’d activity between 9am–11pm
Shift Times: The Helpline is open 7 days per week with a rolling rota consisting of shifts from 9am to 5pm and 3pm to 11pm, including weekends. Please note that this is an on-site role at the specified location. Remote working is not available for this position.
Service Description: We are a leading provider of mental health services in Birmingham and the West Midlands. As a Helpline Worker, you will be providing support for those experiencing mental health difficulties through Birmingham Mind’s helpline service. The helpline supports people living in the Birmingham and Solihull area.
Duties: The support offered will include (but is not exclusive to), receiving calls, emails and webchat from people who may be experiencing crisis, people looking for more general assistance and information about services, carers looking for advice and services, and other community support services. You will provide appropriate referrals and signposting information about Birmingham Mind services and external partner agencies. You will be working in a community focused way to ensure that statutory and local organisations are aware of the provision, ensuring that you retain close and effective links with them as well as keeping up to date with any pertinent changes to local provision. Under the direction of the service manager, you will support the running of the service in line with contractual requirements, Birmingham Minds Vision and Values, its operating Policy and Procedures, and any relevant legal requirements.
Requirements: You will have at least 6 months’ experience in the mental health field, with experience of supporting people to be in control of their lives. You will also be able to demonstrate the ability to work with strong values and work within a recovery approach.
Benefits:
- An attractive defined contribution pension scheme
- PayCare which offers employees affordable cover for a range of healthcare treatments
- An Employee Assistance Programme which includes free counselling
- A comprehensive training programme
Eligibility: Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.
Culture & Values: Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.
Application Deadline: The closing date for applications is Wednesday 26th August 2026
Interview Date: Interviews will take place on Monday 14th September 2026
Advice & Information Helpline Worker (Mental Health) employer: Birmingham Mind
Birmingham Mind is an exceptional employer dedicated to making a meaningful impact on mental health services in Birmingham. With a supportive work culture that values lived experience, employees are encouraged to grow personally and professionally while helping others on their recovery journeys. The organisation offers unique opportunities for peer support and community engagement, making it a rewarding place to work for those passionate about mental health advocacy.
