At a Glance
- Tasks: Develop and support the Medallia platform with a focus on JavaScript and data integration.
- Company: Join Billigence, a global data consultancy transforming how organisations work with data.
- Benefits: Remote work, inclusive culture, and opportunities for professional growth.
- Other info: Inclusive employer committed to diversity and equal opportunities.
- Why this job: Make an impact on cutting-edge data projects and drive digital transformation.
- Qualifications: Hands-on Medallia experience and strong JavaScript skills required.
The predicted salary is between 49500 - 60500 £ per year.
Billigence is a boutique data consultancy with global outreach & clientele, transforming the way organizations work with data. We leverage proven, cutting-edge technologies to design, tailor, and implement advanced Business Intelligence solutions with high added value across a wide range of applications from process digitization through to Cloud Data Warehousing, Visualisation, Data Science and Engineering, or Data Governance. Headquartered in Sydney, Australia with offices around the world, we help clients navigate difficult business conditions, remove inefficiencies, and enable scalable adoption of analytics culture.
We are looking for an experienced DevOps Medallia Expert to develop, configure and support the Medallia customer experience platform for an enterprise client. This is a hands-on application development role with a strong JavaScript focus. You will build and maintain platform configurations and enhancements, and own operational support end to end, from surveys and digital experience through to the ETL/ELT pipelines that feed the platform.
Contract: 12 months, Outside IR35
Location: Remote, open to candidates based in Europe
What you’ll do:
- Develop and maintain JavaScript, HTML, CSS and script-based configurations and enhancements for the Medallia platform
- Administer and configure the Medallia platform, including creating, modifying and maintaining reports, dashboards, KPIs and visualisations
- Configure, test and deploy customer surveys and feedback programmes
- Manage Medallia Digital properties, intercepts, tagging and digital experience configurations
- Gather requirements, carry out impact assessments and provide business analysis support
- Troubleshoot platform, reporting, data and integration issues across business and IT teams
- Provide full support for the SaaS application and its underlying ETL/ELT pipelines in Microsoft Fabric and IBM DataStage, working independently and coordinating troubleshooting with other IT teams
- Perform data validation and root-cause analysis, and support SQL and database investigations where required
- Actively share knowledge, including keeping the Confluence knowledge base up to date in a structured, LLM-friendly format
What you’ll need:
- Proven, hands-on experience with the Medallia platform, including administration and configuration
- Strong JavaScript skills, with working knowledge of HTML, CSS and scripting
- Application development experience, ideally in a DevOps or platform support environment
- Experience with Medallia surveys, reporting and Medallia Digital Experience supporting ETL/ELT pipelines, ideally in Microsoft Fabric and/or IBM DataStage
- Strong SQL skills for data validation and root-cause analysis
- The ability to own issues end to end and coordinate troubleshooting across business and IT teams
- Clear documentation habits and a commitment to knowledge sharing
- The ability to work independently and hit the ground running
Important: Prior hands-on experience with Medallia is essential. Candidates without direct Medallia platform experience will not be considered.
Desirable experience:
- Experience with Atlassian Rovo
- Experience building MCP (Model Context Protocol) servers is a big plus
- Experience building AI solutions with ADK (Agent Development Kit) is highly valued
What success looks like:
- All assigned development tasks delivered through to completion
- At least one knowledge base article created or updated every month
Inclusion and equal opportunities: We are always on the lookout for talented individuals to join our team at Billigence. We are an equal-opportunity and inclusive employer and are committed to creating an inclusive environment for all applicants and employees. We will consider all applicants for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.
Got any questions? If you are a talented and experienced DevOps Medallia Expert who is passionate about working on cutting-edge data projects and driving digital transformation, we’d love to hear from you! For any questions related to the application process, please contact UK.Recruitment@Billigence.com
Information collected and processed as part of your Billigence profile and any job applications you submit will be handled in accordance with Billigence’s privacy policy.
DevOps Medallia Expert employer: Billigence
Billigence is an exceptional employer that fosters a collaborative and supportive consultancy culture, making it an ideal place for experienced Data Architects to thrive. With a focus on employee growth and development, the company offers opportunities to work on transformative projects that leverage cutting-edge technologies in a dynamic global environment. Located in Sydney, Australia, Billigence not only provides a vibrant work atmosphere but also encourages meaningful contributions to data-driven decision-making across diverse industries.
StudySmarter Expert Advice🤫
We think this is how you could land DevOps Medallia Expert
✨Get Involved in Open-Source Projects
Diving into open-source projects is a brilliant way to showcase your skills and connect with other developers in the community. Not only will you beef up your GitHub profile but you might also catch the eye of someone at Billigence who values hands-on experience over just theory.
✨Attend Local Tech Meetups
Tech meetups are gold mines for networking and discovering job opportunities, especially in the fast-paced world of software engineering. Check out local listings for events in your area and don’t shy away from introducing yourself. This could lead directly to a temporary position at Billigence!
✨Showcase Your Work Online
With temporary roles, it’s all about standing out in a short space of time. Create a portfolio website where you highlight your projects and skills. Talk about your code, and provide links to your GitHub repositories. This will not only demonstrate your abilities but will also make it easier for recruiters at Billigence to see what you bring to the table.
✨Leverage Temporary Job Boards
Don’t forget to check specialised job boards for temporary software development roles. Websites like We Work Remotely or Remote OK often list short-term gigs that can be a perfect fit. Apply directly through our website as well, making sure your application is sharp—temporary roles can move fast!
We think you need these skills to ace DevOps Medallia Expert
Some tips for your application 🫡
Show Off Your Tech Skills:Make sure your CV highlights your tech stack and any programming languages you’re proficient in. Include specifics about any frameworks or technologies you’ve worked with; they can make you stand out in the sea of applicants. It’s all about showing that you have the chops we need at Billigence!
Portfolio 2.0:Since you’re applying for a temporary gig, it’s super important to showcase a portfolio that highlights your best projects. Include links to GitHub or any personal projects that demonstrate what you can do in a real-world environment. This gives us a taste of your style and your problem-solving approach!
Keep It Brief and Relevant:With a temporary position, we want to see your ability to hit the ground running. Be concise in your CV and cover letter; stick to experiences that directly relate to the role. Highlight any previous temporary roles or freelance gigs that show your adaptability and quick learning!
Tailor Your Cover Letter:Don’t just send a generic cover letter. Personalise it for DevOps Medallia Expert at Billigence! Mention why this temporary role excites you and how you see yourself contributing in the short run. Show us what you've got and why you're the one for this quick turn-around!
How to prepare for a job interview at Billigence
✨Nail the Technical Skills
For a software engineering role, you'll likely face technical questions or coding tasks during your interview. Brush up on the relevant programming languages and frameworks that Billigence uses, and don’t forget to practice some coding challenges on platforms like LeetCode or HackerRank. Showing your coding prowess can really make you stand out!
✨Prepare for System Design Questions
Even for a temporary role, having a grasp of system design principles can be crucial. Be ready to discuss how you would architect a software solution, including discussing trade-offs, scalability, and performance considerations. Having examples from previous projects can really show off your analytical thinking.
✨Demonstrate Your Adaptability
Since this is a temporary role, you'll want to emphasise your ability to hit the ground running. Highlight experiences where you quickly adapted to new technologies or teams. Let’s make it clear to the interviewers at Billigence that you can learn on the job and deliver results in a short timeframe!
✨Show Off Your Portfolio
Make sure to have a portfolio or GitHub ready showcasing your projects. Having tangible evidence of what you've done—be it personal projects, contributions to open-source, or previous work—can convey how capable you are. Tailor this for what might interest Billigence, so it's relevant and sparks conversation during your interview.
