At a Glance
- Tasks: Administer and configure the Medallia platform, supporting customer experience initiatives.
- Company: Billigence, a global data consultancy transforming how organisations work with data.
- Benefits: Remote work, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on innovation and collaboration.
- Why this job: Join a cutting-edge team driving digital transformation in data analytics.
- Qualifications: Hands-on Medallia experience and strong SQL skills required.
The predicted salary is between 56700 - 69300 £ per year.
Billigence is a boutique data consultancy with global outreach & clientele, transforming the way organizations work with data. We leverage proven, cutting-edge technologies to design, tailor, and implement advanced Business Intelligence solutions with high added value across a wide range of applications from process digitization through to Cloud Data Warehousing, Visualisation, Data Science and Engineering, or Data Governance. Headquartered in Sydney, Australia with offices around the world, we help clients navigate difficult business conditions, remove inefficiencies, and enable scalable adoption of analytics culture.
About the role
We are looking for an experienced Medallia Platform Engineer to administer, configure and support the Medallia customer experience platform for an enterprise client. You will be the go-to platform expert across business and IT teams, owning changes, troubleshooting and support end to end, from survey configuration through to the data pipelines that feed the platform.
Contract: 12 months, Outside IR35
Location: Remote, open to candidates based in Europe
What you’ll do
- Administer and configure the Medallia platform, including creating, modifying and maintaining reports, dashboards, KPIs and visualisations
- Configure, test and deploy customer surveys and feedback programmes
- Manage Medallia Digital properties, intercepts, tagging and digital experience configurations
- Gather requirements, carry out impact assessments and provide business analysis support
- Troubleshoot platform, reporting, data and integration issues across business and IT teams
- Provide full support for the SaaS application and its underlying ETL/ELT pipelines in Microsoft Fabric and IBM DataStage, working independently and coordinating troubleshooting with other IT teams
- Develop and maintain HTML, CSS, JavaScript and script-based configurations and enhancements
- Perform data validation and root-cause analysis, and support SQL and database investigations where required
- Actively share knowledge, including keeping the Confluence knowledge base up to date in a structured, LLM-friendly format
What you’ll need
- Proven, hands-on experience administering and configuring the Medallia platform
- Experience configuring Medallia surveys, reporting and Medallia Digital Experience supporting ETL/ELT pipelines, ideally in Microsoft Fabric and/or IBM DataStage
- Strong SQL skills for data validation and root-cause analysis
- Working knowledge of HTML, CSS and JavaScript
- Experience gathering requirements and carrying out impact assessments with business stakeholders
- Strong communication skills and the ability to work across technical and business teams
- The ability to work independently and hit the ground running
Important
Prior hands-on experience with Medallia is essential. Candidates without direct Medallia platform experience will not be considered.
Desirable experience
- Experience with Atlassian Rovo
- Experience building MCP (Model Context Protocol) servers is a big plus
- Experience building AI solutions with ADK (Agent Development Kit) is highly valued
What success looks like
- All assigned development tasks delivered through to completion
- At least one knowledge base article created or updated every month
Inclusion and equal opportunities
We are always on the lookout for talented individuals to join our team at Billigence. We are an equal-opportunity and inclusive employer and are committed to creating an inclusive environment for all applicants and employees. We will consider all applicants for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.
Got any questions? If you are a talented and experienced Medallia Platform Engineer who is passionate about working on cutting-edge data projects and driving digital transformation, we’d love to hear from you! For any questions related to the application process, please contact UK.Recruitment@Billigence.com
Information collected and processed as part of your Billigence profile and any job applications you submit will be handled in accordance with Billigence’s privacy policy.
Medallia Platform Engineer employer: Billigence
Billigence is an exceptional employer that fosters a collaborative and supportive consultancy culture, making it an ideal place for experienced Data Architects to thrive. With a focus on employee growth and development, the company offers opportunities to work on transformative projects that leverage cutting-edge technologies in a dynamic global environment. Located in Sydney, Australia, Billigence not only provides a vibrant work atmosphere but also encourages meaningful contributions to data-driven decision-making across diverse industries.
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We think this is how you could land Medallia Platform Engineer
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We think you need these skills to ace Medallia Platform Engineer
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Show Your Flexibility:Since this is a temporary role, it's important to convey your adaptability and willingness to learn. In your cover letter to Billigence, emphasise how quickly you can get up to speed with new tools or projects. Highlight any previous experiences where you've had to adjust to new environments or challenges.
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For a data science gig, it's crucial to demonstrate your analytical abilities. Be ready to discuss previous projects and the methodologies you used. Think about how you can quantify your impact—did your analysis improve efficiency or save costs? These are the stories that will stick with interviewers at Billigence.
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You might face technical questions on tools relevant to data science, like Python, R, or SQL. Prepare to solve a problem live—perhaps they'll ask you to write a simple query or code snippet. It’s cool to talk about them, but we need to show we can do it in practice, especially in a temporary role where quick results matter.
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Since this is a temporary position, emphasise your ability to learn quickly and adapt to new tools or workflows. Share examples of how you've thrived in fast-paced environments before, and how you can hit the ground running at Billigence.
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Bring your portfolio to the table—showcase projects where you've leveraged data science techniques to solve problems. Whether it’s a GitHub repository or a set of case studies, having tangible examples of your work will help you stand out and show what you bring to the team at Billigence.
