At a Glance
- Tasks: Be the friendly face of our community, ensuring residents feel valued and supported.
- Company: Join Berkeley Living, a leader in redefining the rental experience with quality and care.
- Benefits: Enjoy 25 days annual leave, health benefits, and a supportive work-life balance.
- Other info: Flexible shift pattern with four consecutive days off every cycle.
- Why this job: Make a real difference in residents' lives while building a vibrant community.
- Qualifications: Customer-focused, great communicator, and organised in a busy environment.
The predicted salary is between 31500 - 38500 £ per year.
Resident Service Associate
Department
Build to Rent
Employment Type
Permanent
Location
- Slough, Berkshire
- Description
Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living.
Established to redefine the rental experience, Berkeley Living delivers homes of exceptional design and craftsmanship, supported by an unwavering commitment to service, care, and attention to detail.
Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links.
Every element has been considered to provide a seamless, stress-free experience, where flexibility meets the reassurance of a trusted and responsible landlord.
At the core of Berkeley Living is a belief that renting should be as effortless as it is rewarding.
We remove complexity, anticipate needs, and foster welcoming environments where individuals can feel truly at home.
In doing so, we set a new benchmark for renting – one that prioritises quality, integrity, and excellence at every stage.
What you'll be doing
Refinery Square by Berkeley Living sits at the heart of Slough’s vibrant Horlicks Quarter — a neighbourhood rich in history, character and charm.
- Be the welcoming face of the concierge area, greeting residents and visitors, handling walk in enquiries and ensuring every interaction is offering a best-in-class experience.
- At times, supporting the leasing team with viewing appointments of apartments as per the “Berkeley Living” way.
- Deliver a seamless, high-touch customer journey - ensuring every applicant and resident feels valued, supported, and at ease throughout.
- Support retention goals by creating a positive, memorable resident experience, including overseeing events, offers, and initiatives that build a vibrant community.
- Preparing welcome gifts for move ins and carrying out check in and out inventory reports.
- Organise and deliver engaging resident experience events to foster a strong community.
- Take ownership of the main concierge area, ensuring is it well manned and managed, as well as clean and tidy always.
- Overseeing all deliveries and ensuring they are received and stored safely.
- Carry out any specific tasks requested by the General Manager, ensuring the smooth running of the scheme with the rest of the team.
- Ensuring communal areas and available apartments are clean and well presented, in preparation for tours and move ins
- Assist in the unit turn process as per agreed SLAs and managing the overall check-in and check-out process
- Immersion in the local community to gain local knowledge and information relevant to our residents.
- Ensure regular resident communication through the relevant channels.
- Engaging with residents to capture feedback and insight that can be fed back to the team to improve services regularly.
- Ensure security and emergency procedures are always adhered to and report any concerns to the General Manager.
- Ensuring all customer enquiries within the property management system (CRM queue) are responded to promptly and efficiently, with warming energy and kind persistence.
- Working collaboratively with the leasing team to ensure a seamless handover from point of application through to arranging a move in appointment.
- What you'll bring
- You’ll thrive in this role if you love the satisfaction of delivering a five-star resident experience.
- Relentlessly customer-focused - you know that every interaction is an opportunity to build trust and loyalty.
- A natural communicator, confident and adaptable across all types of people and situations.
- Organised and proactive, thriving in a busy environment with multiple priorities.
- Team-oriented, but equally comfortable taking ownership and accountability.
- Shift pattern & hours
4 days on, 4 days off, 8:00am to 8:00pm, with a 1-hour paid break.
Enjoy a regular pattern that provides four consecutive days off every cycle, supporting a healthy work-life balance.
Why join us?
- 25 days annual leave, increasing with service to 33 days.
- Health and wellbeing benefits including Private Medical Insurance.
- Lifestyle benefits including access to an online discount platform.
- Berkeley Foundation volunteer day.
- Private pension plan.
- Group life assurance.
Internal applicants
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.
#J-18808-Ljbffr
Resident Service Associate in Slough employer: Berkeley Group
Berkeley Group is an exceptional employer that prioritises employee well-being and professional growth, offering 25 days of annual leave that increases with service, alongside comprehensive health benefits including Private Medical Insurance. Our collaborative work culture fosters innovation and inclusivity, allowing Business Analysts to thrive in a dynamic environment where they can drive meaningful change while enjoying a great quality of life in vibrant locations across London, Birmingham, and the South of England.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Service Associate in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Berkeley Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Berkeley Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Service Associate in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Berkeley Group:Your cover letter is your chance to shine! Tell us why you want to work at Berkeley Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Berkeley Group!
How to prepare for a job interview at Berkeley Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
