About the Company Our client is a well-established food and drink manufacturer in North Yorkshire, recognised for quality, innovation and customer service. As the business grows and invests in technology, they are looking for a motivated Junior IT & AI Support Technician to help keep everyday systems running smoothly and support the exploration of practical AI tools across the organisation. Role Overview This junior role combines hands-on IT support with opportunities to learn how approved AI tools can assist everyday business tasks. You will help support hardware, software and systems across production, warehouse and office environments, while assisting senior colleagues with AI trials, simple automation and user guidance. Training will be provided, with more complex issues escalated to senior IT staff. You do not need to be an AI specialist or have experience building AI models. Key duties (Training to be provided) * Provide friendly first-line IT support, log support requests and escalate complex issues to senior colleagues. * Help diagnose and resolve routine hardware, software and network issues, following guidance and established procedures. * Assist with installing, configuring and maintaining PCs, laptops, printers and mobile devices. * Support user account administration, password resets and access permissions in line with approval processes. * Help colleagues use Microsoft 365, cloud-based services and approved AI assistants, with training and guidance. * Carry out routine system checks and report potential issues to senior IT staff. * Assist with software deployments, updates and patch management under supervision. * Maintain accurate IT asset records, support tickets and straightforward user guides, including guidance on approved AI tools. * Follow cyber security, data protection and responsible AI procedures; keep confidential information out of unapproved tools and check AI-generated outputs before use. * Support IT projects, system upgrades and infrastructure improvements, and help senior colleagues trial simple AI-assisted workflows and automation, recording results and feedback. * Assist with support for manufacturing and operational technology systems where required, following site procedures and senior colleagues’ direction. Required Skills & Qualities * A genuine interest in IT, AI and how technology can support everyday business tasks. * A logical approach to solving problems and a willingness to learn troubleshooting skills. * Clear communication skills and a helpful, patient approach to supporting colleagues. * The ability to organise tasks, follow instructions and ask for help when priorities are unclear. * Good attention to detail, including checking information and keeping accurate records. * A collaborative approach, with confidence to complete agreed tasks and escalate issues beyond your experience. * Willingness to learn new systems and use AI responsibly. Previous AI experience or coding knowledge is not essential; training will be provided
Junior IT & AI Support Technician in Scarborough employer: Back TO Work
Join a dynamic IT support company that prioritises employee growth and development, offering a supportive work culture where you can thrive as a Cyber Security Apprentice. With hands-on experience and mentorship from industry experts, you'll gain invaluable skills while contributing to the protection of vital digital infrastructure in a collaborative environment. Located in a vibrant area, this role not only paves the way for your future career in cybersecurity but also provides a unique opportunity to be part of a forward-thinking team dedicated to innovation and excellence.
