At a Glance
- Tasks: Provide IT support and explore AI tools to enhance business tasks.
- Company: Established food and drink manufacturer known for quality and innovation.
- Benefits: Training provided, friendly work environment, and opportunities for growth.
- Other info: No prior AI experience needed; just a willingness to learn!
- Why this job: Join a dynamic team and learn how AI can transform everyday tasks.
- Qualifications: Interest in IT and AI, problem-solving skills, and clear communication.
About the Company
Our client is a well-established food and drink manufacturer in North Yorkshire, recognised for quality, innovation and customer service.
As the business grows and invests in technology, they are looking for a motivated Junior IT & AI Support Technician to help keep everyday systems running smoothly and support the exploration of practical AI tools across the organisation.
Role Overview
This junior role combines hands-on IT support with opportunities to learn how approved AI tools can assist everyday business tasks.
You will help support hardware, software and systems across production, warehouse and office environments, while assisting senior colleagues with AI trials, simple automation and user guidance.
Training will be provided, with more complex issues escalated to senior IT staff.
You do not need to be an AI specialist or have experience building AI models.
- Key duties (Training to be provided)
- Provide friendly first-line IT support, log support requests and escalate complex issues to senior colleagues.
- Help diagnose and resolve routine hardware, software and network issues, following guidance and established procedures.
- Assist with installing, configuring and maintaining PCs, laptops, printers and mobile devices.
- Support user account administration, password resets and access permissions in line with approval processes.
- Help colleagues use Microsoft 365, cloud-based services and approved AI assistants, with training and guidance.
- Carry out routine system checks and report potential issues to senior IT staff.
- Assist with software deployments, updates and patch management under supervision.
- Maintain accurate IT asset records, support tickets and straightforward user guides, including guidance on approved AI tools.
- Follow cyber security, data protection and responsible AI procedures; keep confidential information out of unapproved tools and check AI-generated outputs before use.
- Support IT projects, system upgrades and infrastructure improvements, and help senior colleagues trial simple AI-assisted workflows and automation, recording results and feedback.
- Assist with support for manufacturing and operational technology systems where required, following site procedures and senior colleagues’ direction.
- Required Skills & Qualities
- A genuine interest in IT, AI and how technology can support everyday business tasks.
- A logical approach to solving problems and a willingness to learn troubleshooting skills.
- Clear communication skills and a helpful, patient approach to supporting colleagues.
- The ability to organise tasks, follow instructions and ask for help when priorities are unclear.
- Good attention to detail, including checking information and keeping accurate records.
- A collaborative approach, with confidence to complete agreed tasks and escalate issues beyond your experience.
- Willingness to learn new systems and use AI responsibly. Previous AI experience or coding knowledge is not essential; training will be provided
Junior IT & AI Support Technician in Selby employer: Back TO Work
Join a dynamic IT support company that prioritises employee growth and development, offering a supportive work culture where you can thrive as a Cyber Security Apprentice. With hands-on experience and mentorship from industry experts, you'll gain invaluable skills while contributing to the protection of vital digital infrastructure in a collaborative environment. Located in a vibrant area, this role not only paves the way for your future career in cybersecurity but also provides a unique opportunity to be part of a forward-thinking team dedicated to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT & AI Support Technician in Selby
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Back TO Work values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Back TO Work might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Back TO Work!
✨Direct Apply to Back TO Work
Let's not forget to apply directly through the Back TO Work website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior IT & AI Support Technician in Selby
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Back TO Work.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Back TO Work. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Back TO Work
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
