Shop Manager

About the role

Ashgate Hospice is proud to be a Disability Confident Employer. This means we are committed to inclusive hiring and encourage applicants from all backgrounds.

Hours: 37.5 hours worked over 5 days to include weekends and Bank Holidays.

Join our team as a Shop Manager and make a difference! Do you want a job where you can help others and have a positive impact on your community? Then we've got the perfect role for you.

Our retail outlets are a vital part of what we do, generating essential income that directly supports the hospice. Every item sold in our shops or donated to us helps fund the compassionate end-of-life care we provide. With 15 retail shops across North Derbyshire, a dedicated Furniture Store, Donation Centre, two bustling Clearance Shops, and two welcoming Coffee Shops, our retail presence continues to grow. We also operate two successful eBay platforms - one for clothing and one for general goods - alongside a fully online furniture shop. Our shops not only raise vital funds, but also create social value by offering volunteering opportunities, affordable goods, and a welcoming space for people in our local communities. It's a dynamic, fast-paced operation that's making a real difference every day!

Key responsibilities:

• Drive income growth by achieving financial targets, optimising sales opportunities, and managing stock quality and displays to maximise revenue opportunities.
• Lead and support a diverse team, promoting an inclusive culture through recruitment, training, performance reviews, and ongoing development.
• Foster collaboration and continuous improvement by conducting regular team meetings and ensuring staff are equipped to meet business goals.
• Act as a community ambassador, delivering an excellent customer and donor experience while maintaining relationships with key stakeholders.
• Ensure compliance with health and safety, security, and organisational policies, maintaining high standards in daily operations and cash/stock handling procedures.

What you'll bring:

You will be an integral member of the Matlock Retail team, demonstrating excellence in your approach to leadership and decision-making. You will focus on maximising the income generated by the shop, ensuring that these operations are profitable and efficient. You will encourage and coach the development of your direct reports, supporting and encouraging decision making and problem-solving scenarios.

We are looking for someone who has:

Excellent people management and leadership skills with the proven ability to manage and motivate others to achieve exceptional results.

Ability to establish and maintain effective working relationships with staff and volunteers at all levels and from a wide variety of backgrounds.

Excellent communication skills (verbal and written communication) with the ability to summarise and present ideas and information to influence at all levels.

An ability to work independently, self-motivate and prioritise own tasks and time. Also, able to take direction and work collaboratively with others.

Proven track record of achieving income targets in charity retail or comparable environments.

About Ashgate:

Ashgate Hospice, based in North Derbyshire, offers free palliative and end of life care for adults with life-limiting or incurable illnesses, including cancer, neurological diseases, and advanced heart, kidney, and lung conditions. Last year, we cared for over 2,400 people. Our aim is to support our patients by keeping them informed, managing their symptoms, and improving their quality of life from diagnosis onwards.

We also provide vital support to the people who are important to them, offering practical assistance and emotional support, including bereavement services.

We're more than a care provider. We're a campaigner for sustainable end of life care funding in the UK, and we continually invest in our services and workforce.

Our values are at the heart of everything we do:

• We are compassionate.
• We are a team.
• We are respectful, open, and inclusive.
• We value diversity and inclusion and encourage applicants from all backgrounds.
• We strive to create a workplace that's happy, safe, and supportive - and our team seems to agree! In fact, 89% of staff would recommend Ashgate Hospice as an employer.

We know how important wellbeing and work-life balance are, which is why we're open to flexible work arrangements, including job-sharing. As part of our team, you'll have access to training opportunities to help you grow, both personally and professionally. Whether you want to develop in your current role or explore new career paths, we'll support you every step of the way.

Benefits of joining us:

• Generous holiday entitlement, with the option to increase it through our Annual Buy and Sell Leave Scheme.
• A flexible working approach to help meet your needs and ours, including options like job-sharing.
• A Cycle to Work scheme and a Tech Benefit scheme to help spread the cost of your next bike or gadget.
• A confidential Employee Assistance Programme, offering free, round-the-clock support when you need it.
• A pension scheme with up to 7% employer contribution, helping you save for the future.
• A life assurance scheme, giving peace of mind for you and those important to you, up to age 65.
• A commitment to your personal and professional development, with training opportunities to help you grow.
• Free, on-site parking whenever you're working at the hospice.
• Discounted, onsite café at our Old Brampton site, available to all staff.
• A wide range of initiatives to support your wellbeing, and the time out to practice self-care.