At a Glance
- Tasks: Deliver exceptional customer service and support across the business in a friendly team.
- Company: Join a small, vibrant team in the heart of Cambridge.
- Benefits: Full-time hours with a supportive work environment and opportunities for growth.
- Other info: Flexible working hours with occasional Saturday shifts from April to October.
- Why this job: Make a real difference in customers' travel experiences while working in luxury accommodation.
- Qualifications: Experience in the travel industry and excellent communication skills are essential.
The predicted salary is between 22050 - 26950 £ per year.
Our client is looking for an enthusiastic and customer-focused Customer Service Advisor to join their small, friendly team in the heart of Cambridge.
This is an exciting opportunity for someone with previous experience in the travel industry, ideally within the premium or luxury travel/accommodation market, who takes pride in delivering exceptional customer service.
You will be a confident communicator with a positive, can-do attitude and a genuine passion for helping customers.
As part of a small team, you will need to be flexible and willing to provide support across the business wherever required.
This position will be a full-time position, working 37.5 hours a week. Your working pattern will be Monday-Friday 9am – 5pm.
All working hours are office based.
PLEASE NOTE: from April to October, you should be available to work a Saturday shift every other week from 3pm-7pm (TOIL will be given).
- Key Duties
- Responding to customer enquiries by email and telephone
- Amending bookings and managing or responding to special requests
- Proactively handling customer requests and resolving any customer issues that may arise
- Responding to customer reviews and addressing any issues raised
- Providing additional support to the team to include Translating villa descriptions, website content and marketing materials
- Undertaking other reasonable duties as required to support the proper performance of the role
- Key Skills and Experience
- Previous experience within the travel industry, preferably within luxury accommodation market
- Excellent customer service and communication skills
- Self-starter, motivated with a positive ‘can-do’ attitude
- The ability to work independently, proactively resolve issues and manage customer requests effectively.
- Well-organised with the ability to prioritise workload
- Strong attention to detail
- Good IT skills with competency in MS Office
- Committed and hard-working with a flexible approach
- Fluency in French and/or Dutch would be highly desirable
Ann Pettengell Ltd is acting as an Employment Agency for this vacancy.
Customer Service Advisor in Cambridge employer: Ann Pettengell Careers
At Ann Pettengell Ltd, we pride ourselves on being a supportive and dynamic employer, offering a friendly work environment where your contributions truly matter. As a Finance Officer, you will not only lead a small team but also have the opportunity to shape the finance function of a growing business, with ample room for personal and professional development. With generous benefits including 30 days of annual leave and private healthcare, we are committed to fostering a culture that values accuracy, adaptability, and proactive improvement in finance processes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ann Pettengell Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ann Pettengell Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ann Pettengell Careers:Your cover letter is your chance to shine! Tell us why you want to work at Ann Pettengell Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ann Pettengell Careers!
How to prepare for a job interview at Ann Pettengell Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
