Customer Service Advisor in Letchworth Garden City

Customer Service Executive

£28,000 - £30,000 | Permanent | Office Based | Hertfordshire

Are you a customer-focused professional with excellent communication skills and a passion for delivering outstanding service?

We're recruiting for a Customer Service Executive to join a growing and successful business based in Hertfordshire. This is a fantastic opportunity for someone who enjoys building relationships, solving problems and providing a first-class customer experience.

Key Responsibilities

• Managing customer enquiries via phone, email and live chat.
• Providing professional and efficient support to customers at all stages of their journey.
• Investigating and resolving customer issues and escalated queries.
• Maintaining accurate records and updating CRM systems.
• Liaising with internal departments to ensure customer requests are handled effectively.
• Tracking customer queries and ensuring timely resolution.
• Supporting the wider team with administrative and customer service activities.

About You

• Previous customer service experience is essential.
• Excellent telephone manner and communication skills.
• Strong administration and organisational abilities.
• High attention to detail with an accurate and methodical approach.
• Comfortable using Microsoft Office and CRM systems.
• Able to manage multiple tasks and priorities in a fast-paced environment.
• A positive, professional and team-oriented attitude.

What's on Offer

• Salary of £28,000 - £30,000 depending on experience.
• Monday to Friday working hours.
• Permanent, full-time opportunity.
• Friendly and supportive team environment.
• Opportunity to join a well-established and growing business.

If you're passionate about delivering exceptional customer service and are looking for your next challenge, we'd love to hear from you