Crowne Plaza Belfast - Breakfast Supervisor

Crowne Plaza Belfast – Breakfast Supervisor

Andras Hotels is Northern Ireland’s largest hotel group with hotels in Belfast, Coleraine and Portrush in addition to serviced apartments, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio, and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

Location: Crowne Plaza Belfast, Crowne Plaza Hotel, 117 Milltown Road, Belfast, Northern Ireland, County Down, BT8 7XP · Date Posted: 3rd November 2025 · Closing Date: 17th November 2025 · Industry: Hospitality · Job Type: Full time · Salary: £14.50 Hourly.

What is the Job?

As BREAKFAST SUPERVISOR, you’ll take the lead in one of the most crucial areas of guest satisfaction – our breakfast service. You’ll inspire and guide the team to deliver exceptional quality, ensuring every guest starts their day with a memorable experience that reflects Crowne Plaza’s high standards. Your calm leadership and ability to motivate others under pressure will keep service running smoothly, even during the busiest mornings. While your main focus will be the breakfast operation, you’ll also be a valued member of the wider Food & Beverage team – providing support in other areas when business needs require it.

What We Offer

• Discounted Hotel Rates across thousands of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Discount at Puregym
• Communication and advice on Health and Wellbeing
• Andras Academy Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme

About The Role

People – Lead, motivate, and support the breakfast team to deliver exceptional service in line with Crowne Plaza brand standards; conduct daily briefings and allocate duties; provide on‑job coaching and performance feedback; foster a positive, respectful, and inclusive work environment.

Guest Experience – Ensure every guest enjoys a warm, welcoming, and seamless breakfast experience from arrival to departure; uphold IHG’s True Hospitality promise by anticipating guest needs and handling any issues promptly and professionally; maintain buffet presentation, food quality, and service flow in accordance with brand standards; collaborate with kitchen and front‑of‑house teams for consistency and timely replenishment.

Responsible Business – Ensure all health, safety, and food hygiene standards are met, including HACCP and local regulations; monitor and report maintenance, equipment, or safety issues; support environmental initiatives by minimizing waste, conserving energy, and encouraging sustainable practices; adhere to company policies, security procedures, and IHG compliance requirements.

Financial – Complete weekly departmental rotas and payroll forecasts, manage costs, and adapt to last‑minute changes; actively manage kitchen food cost through effective ordering, stock rotation and dish preparation; maintain costing and allergen information of all dishes prepared and sold.

Accountability – Oversee the day‑to‑day breakfast operation, ensuring service excellence, brand consistency, and smooth coordination; take ownership for guest satisfaction scores and service delivery within the breakfast period; report performance results, operational issues, and improvement opportunities to the Restaurant or Food & Beverage Manager.

How Do I Deliver This?

True Attitude – Being caring, wanting to make a positive difference, and building genuine connections with guests;

True Confidence – Having the knowledge and skills to perform your role and giving guests the confidence they can trust you;

True Listening – Focusing on what your guest is saying, picking up on body language, and understanding what the guest wants and needs;

True Responsiveness – Providing guests with what they need timely and caring.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.

What You Will Need

• A warm, confident, and engaging personality that puts guests and colleagues at ease.
• Previous experience in a supervisory or senior hospitality role, ideally within a hotel environment.
• Strong communication skills with the ability to lead, motivate, and inspire a service‑focused team.
• Excellent attention to detail, ensuring quality, presentation, and guest experience remain consistently high.
• The ability to stay calm and organized in a fast‑paced, high‑volume environment.
• A proactive attitude with a passion for continuous improvement and problem‑solving.
• Flexibility to support business needs, including occasional shifts outside the core breakfast service.
• Eligibility to work in the location of the hotel and a commitment to IHG’s True Hospitality values.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other
• Restaurants

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