Windows Patching & Remediation Engineer – 2nd Line Support
Location: Croydon, South London
Contract: Initial 3 months, with potential for extension
Working pattern: Monday–Friday, fully onsite
Start date: ASAP
Day rate: TBC
The Opportunity
We are seeking a hands-on Windows Patching & Remediation Engineer for an urgent contract opportunity.
This role is ideal for a technically capable 2nd Line IT Support Engineer with experience in Windows operating system updates, patching and device remediation. You will be responsible for working directly with laptops and desktop devices onsite, ensuring Windows systems are updated, issues are resolved and devices are operating effectively.
The successful candidate will be proactive, technically confident and able to communicate clearly with colleagues and end users.
Key Responsibilities
- Carry out Windows OS patching and updates across laptops and desktop devices.
- Perform hands-on remediation of Windows devices onsite.
- Troubleshoot and resolve issues arising during patching and updating.
- Identify, investigate and resolve operating system and endpoint-related issues.
- Verify successful installation of updates and ensure devices are functioning correctly.
- Provide 2nd Line technical support where required.
- Maintain accurate records of work completed and issues identified.
- Communicate progress, technical issues and resolutions clearly to relevant stakeholders.
Essential Skills & Experience
- Previous experience in a 2nd Line IT Support, Desktop Support or IT Engineering role.
- Practical experience patching and updating Windows operating systems.
- Experience troubleshooting and remediating laptops and desktop computers.
- Comfortable working hands-on with physical devices in an onsite environment.
- Strong problem-solving skills and a methodical approach to technical issues.
- Excellent verbal and written communication skills.
- Ability to work independently and manage tasks efficiently.
- Immediate or short-notice availability.
- Ability to work onsite in Croydon, Monday to Friday, for the duration of the contract.
Desirable Experience
- Familiarity with Microsoft Intune, SCCM/MECM or WSUS.
- Experience with Windows 10 and Windows 11 environments.
- Knowledge of endpoint management, software deployment and patch compliance.
- Experience working on device refresh, remediation or patching projects.
Contract Details
- Initial 3-month contract, with the possibility of extension.
- Monday–Friday onsite working in Croydon.
- Immediate start preferred.
- Day rate to be confirmed.
Windows Patching & Remediation Engineer employer: ALTERED RESOURCING LTD
As a Senior Manager in Service and Business Systems at our Hertfordshire location, you will be part of a forward-thinking team dedicated to shaping the future of digital manufacturing. We pride ourselves on fostering a collaborative work culture that values innovation and employee growth, offering unique opportunities for professional development in a highly regulated environment. Join us to make a meaningful impact in the healthcare sector while enjoying the benefits of a hybrid working model and a commitment to work-life balance.
