Senior Account Executive (Hotels)
Airbnb About the role
Responsibilities
- As a Senior Account Executive, you will be responsible for converting leads into net-new supply to support new-market launches and at pace to hit quarterly goals.
- Working the full sales funnel, you will proactively turn cold leads into warm sales opportunities helping to build the Hotels category’s market presence in the process through collaboration with other teams.
- This includes partnering, strategizing, and running daily operations directly with independent, boutique hotels, and ensuring that Airbnb always has the best hotel inventory and deals available to our guests.
- Meet and exceed KPIs by owning the performance and success of assigned region (UK and the Nordics).
- Prospect new potential hotels through external research, networking, and use of Airbnb tools.
- Securing new hotels involves targeted sales strategies and negotiating and closing the deals.
- Expertly position and communicate Airbnb’s value proposition to new partners via phone, email, and in-person.
- Add net new hotels by qualifying and moving leads through the funnel as quickly as possible, achieving defined quarterly goals.
- Find supply in and launch new markets: Own market launches including supporting lead generation and coordinating cross functionally.
- Support hotel onboarding as needed from won sales opportunities.
- Implement scalable strategies that drive maximum business impact across a wide range of hotel partners.
- Effectively promote and build strong relationships with hotel and serviced apartment partners by demonstrating comprehensive knowledge of our platforms and confidently pitching their value.
Benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Qualifications
- Capacity to balance day-to-day responsibilities with longer-term strategic execution.
- 8+ years of professional experience, preferably in a fast growing startup tech or hospitality company working in sales and/or account management.
- Strong proficiency in verbal and written English; additional European language is a plus.
- You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way.
- Willingness to travel around 30% of the time.
- Ability to establish strong relationships with and influence partners.
- The ability to get things done with constantly changing priorities, projects and deadlines.
- Excellent communication, organizational, and analytical skills; detail-oriented but moves fast.
- Previous hospitality experience is a plus.
Your tasks
Convert leads into new hotel partnerships and drive market presence.
Your profile
8+ years in sales/account management; strong communication skills required.
What's also included
Enjoy paid volunteer time, health snacks, and generous family leave.
Tech stack & ways of working
Senior Account Executive (Hotels) employer: Airbnb
Airbnb is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of London. With a strong emphasis on employee growth, team members are encouraged to develop their skills through various opportunities while enjoying competitive benefits and a supportive environment that values work-life balance. Joining Airbnb means being part of a dynamic team dedicated to creating memorable experiences for guests and hosts alike.
Your perspectives
Make an impact in a fast-paced environment while building strong relationships.
StudySmarter Expert Advice
Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Airbnb. It’s a fun way to stand out and demonstrate what you bring to the table!
Reach Out Directly to Airbnb
Don't be shy about reaching out to Airbnb directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience
In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter
If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter
Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Airbnb and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit
In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Airbnb
Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
