At a Glance
- Tasks: Deliver an unforgettable shopping experience and engage with consumers in our flagship store.
- Company: Join the iconic Adidas brand and be part of a vibrant team.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and creativity.
- Why this job: Be a brand ambassador and make a real impact on consumer experiences.
- Qualifications: 1 year of retail experience in sports or fashion is preferred.
The predicted salary is between 44595 - 54505 £ per year.
Purpose & Overall Relevance for the Organization
To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store.
To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers.
To be the first contact a consumer meets within the designated consumer touchpoint and have a knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs
To aid a culture of consumer centricity within the designated consumer touchpoint.
Key Responsibilities
- To exhibit consumer service behaviours
- Be a Brand Ambassador, proactively and consistently exhibiting the Brand Attitude and Values
- Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint.
- Responsible for providing a great brand experience to consumers entering the LDN Flagship, with the goal of increasing consumer satisfaction, brand engagement and conversion.
- Support a designated consumer touchpoint i. e.
Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab.
- Assists in the seamless execution of in-store activations events, in collaboration with the Specialists, Experts, SCEM, Key City Marketing Activation Manager, VM and Retail Operations and helps to maintain the standards set within these areas.
- Collaborates with the Specialists, Experts and Senior Consumer Experience Manager to ensure a unique Flagship experience at the designated touchpoint.
- Complete all applicable training programs and comply with operational procedures
- Provide feedback on consumer trading patterns to help drive the stores Key Performance Indicators
- Drives a service culture by ensuring all activities are centered on the consumer.
- Positively offers suggestions and ideas on ways to improve operations and processes within their area of expertise.
- Collaborates with the Flagship Team to actively reduce loss
- Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
- Delivers a personalised and relevant consumer service at the designated consumer touchpoint
- Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance
Support in developing and sustaining a positive working culture throughout the store Authorities:
Key Relationships
- Consumers, Peers, Store Director, Consumer Experience Team Knowledge
- Skills and Abilities: Requisite Education and Experience / Minimum Qualifications:
- Minimum 1 years' experience working in a sports/fashion consumer & commercial focused retail environment or area of specialism.
- Experience in managing high level retail image and delivering consumer in-store experience
Flagship Generalist, Men's Department (Replenishment) - (Full Time) - Adidas Flagship Store in London employer: adidas AG
At adidas, we pride ourselves on being an exceptional employer that fosters a vibrant work culture where teamwork and passion for sports come together. Our UK stores offer not only competitive benefits and opportunities for personal growth but also a unique environment where you can thrive as a Retail Brand Ambassador & Sales Coach, connecting with customers and promoting our brand values. Join us to be part of a dynamic team that values your contributions and supports your career development in the exciting world of sports and fashion retail.
StudySmarter Expert Advice🤫
We think this is how you could land Flagship Generalist, Men's Department (Replenishment) - (Full Time) - Adidas Flagship Store in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like adidas AG, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like adidas AG!
We think you need these skills to ace Flagship Generalist, Men's Department (Replenishment) - (Full Time) - Adidas Flagship Store in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at adidas AG, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at adidas AG and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show adidas AG that you’re ready to jump in and contribute right away!
How to prepare for a job interview at adidas AG
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
