At a Glance
- Tasks: Deliver an unforgettable consumer experience in the adidas LDN Flagship store.
- Company: Join the iconic adidas brand and be part of a vibrant team.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on teamwork and creativity.
- Why this job: Be the face of adidas and create lasting connections with consumers.
- Qualifications: 1 year of retail experience in sports or fashion required.
The predicted salary is between 40586 - 49606 £ per year.
Purpose & Overall Relevance for the Organization: To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store. To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers. To be the first contact a consumer meets within the designated consumer touchpoint and have a knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs. To aid a culture of consumer centricity within the designated consumer touchpoint.
Key Responsibilities:
- To exhibit consumer service behaviours.
- Be a Brand Ambassador, proactively and consistently exhibiting the Brand Attitude and Values.
- Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint.
- Responsible for providing a great brand experience to consumers entering the LDN Flagship, with the goal of increasing consumer satisfaction, brand engagement and conversion.
- Support a designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab.
- Assists in the seamless execution of in-store activations events, in collaboration with the Specialists, Experts, SCEM, Key City Marketing Activation Manager, VM and Retail Operations and helps to maintain the standards set within these areas.
- Collaborates with the Specialists, Experts and Senior Consumer Experience Manager to ensure a unique Flagship experience at the designated touchpoint.
- Complete all applicable training programs and comply with operational procedures.
- Provide feedback on consumer trading patterns to help drive the stores Key Performance Indicators.
- Drives a service culture by ensuring all activities are centered on the consumer.
- Positively offers suggestions and ideas on ways to improve operations and processes within their area of expertise.
- Collaborates with the Flagship Team to actively reduce loss.
- Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
- Delivers a personalised and relevant consumer service at the designated consumer touchpoint.
- Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance.
- Support in developing and sustaining a positive working culture throughout the store.
Authorities:
Key Relationships: Consumers, Peers, Store Director, Consumer Experience Team
Knowledge Skills and Abilities:
Requisite Education and Experience / Minimum Qualifications: Minimum 1 years’ experience working in a sports/fashion consumer & commercial focused retail environment or area of specialism. Experience in managing high level retail image and delivering consumer in-store experience.
Flagship Generalist, Women'S Department 5 Months Ftc (30 Hours) employer: adidas AG
At adidas, we pride ourselves on being an exceptional employer that fosters a vibrant work culture where teamwork and passion for sports come together. Our UK stores offer not only competitive benefits and opportunities for personal growth but also a unique environment where you can thrive as a Retail Brand Ambassador & Sales Coach, connecting with customers and promoting our brand values. Join us to be part of a dynamic team that values your contributions and supports your career development in the exciting world of sports and fashion retail.
StudySmarter Expert Advice🤫
We think this is how you could land Flagship Generalist, Women'S Department 5 Months Ftc (30 Hours)
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Flagship Generalist, Women'S Department 5 Months Ftc (30 Hours)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to adidas AG:Don’t forget to personalise your application for adidas AG! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at adidas AG
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that adidas AG offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at adidas AG and contribute positively during your temporary stint.
