At a Glance
- Tasks: Oversee in-room dining operations and deliver exceptional guest experiences.
- Company: Join Sofitel London St James, where luxury meets playful indulgence.
- Benefits: Competitive pay, free stays, discounts, and wellness support.
- Other info: Enjoy training opportunities and global growth within Europe's largest hospitality group.
- Why this job: Be part of a team that transforms stays into enchanting tales.
- Qualifications: 2+ years in luxury hospitality with strong leadership skills.
The predicted salary is between 27900 - 34100 £ per year.
Company Description
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence.
Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales.
We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves.
Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role.
Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
SCOPE OF POSITION
As the In-Room Dining Supervisor, you will be responsible for overseeing the daily operations of the in-room dining, providing personalised service that meets the highest luxury standards.
Ensure that guests receive impeccable service, quality food and beverages, and an exceptional dining experience in the comfort of their rooms.
RESPONSIBILITIES
- Ensure the prompt and accurate delivery of food and beverages to guest rooms, maintaining a standard of luxury and attention to detail.
- Anticipate guest needs and personalise the service to create memorable dining experiences.
- Resolve guest complaints or special requests in a timely and professional manner, ensuring complete satisfaction.
- Work closely with other departments to ensure smooth operations and a seamless guest experience.
- Supervise, train, and motivate the in-room dining team, ensuring they adhere to hotel service standards.
- Conduct pre-shift meetings to communicate daily priorities, special requests, or VIP guests.
- Monitor staff performance, provide coaching and development opportunities, and ensure proper grooming and uniform standards are met.
- Oversee the setup and breakdown of in-room dining trays, trolleys, and service stations, ensuring cleanliness and order at all times.
- Maintain a strong working knowledge of the menu, including ingredients and preparation methods, to assist staff and respond to guest inquiries.
- Ensure all food and beverage orders are accurately processed and delivered in a timely manner.
- Ensure compliance with health and safety standards, including proper food handling and sanitation procedures.
- Implement and uphold hotel policies and procedures, including security measures when delivering to guest rooms.
- Monitor guest feedback and reviews, implementing improvements to service where necessary.
Qualifications
- Minimum 2 years' supervisory experience in In-Room Dining, Restaurant, Banqueting, or Food & Beverage operations within a luxury hotel environment.
- Food Safety Level 2 Certificate (or equivalent food hygiene qualification), with a strong understanding of food handling, sanitation, and health & safety standards.
- Excellent leadership and team management skills, with experience coaching, training, and developing team members to achieve high service standards.
- Strong knowledge of luxury hospitality service standards, including guest engagement, complaint resolution, and personalised service delivery.
- Proficiency in hotel operational systems, including Point-of-Sale (POS), ordering platforms, and workforce management systems such as Fourth or similar scheduling software.
- Additional Information
Discover a world of unparalleled perks tailored just for you
- Competitive compensation package, including service charge and annual bonus of £1.300,00 per year.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
- Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities.
We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best.
Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Let your passion shine, visit careers. accor. com
In Room Dining Supervisor in London employer: AccorHotel
The Hoxton, Southwark is an exceptional employer that prioritises team development and a supportive work culture, making it an ideal place for a Front Office Manager to thrive. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, including mental health support and training opportunities, you will be empowered to lead a dynamic team while enjoying unique perks like free stays and meals. Join us in a vibrant environment where hard work meets fun, and where your growth is celebrated as part of our global family of brands.
StudySmarter Expert Advice🤫
We think this is how you could land In Room Dining Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace In Room Dining Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
