At a Glance
- Tasks: Design innovative service models and enhance customer experiences across various channels.
- Company: Dynamic FinTech company focused on next-gen service delivery.
- Benefits: Flexible hybrid work, competitive pay, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and drive meaningful change in the industry.
- Why this job: Shape the future of customer service in a fast-paced, impactful environment.
- Qualifications: Experience in Service Design and strong understanding of customer support frameworks.
The predicted salary is between 36000 - 60000 £ per year.
Service Designer - Digital Customer Experience Manchester | Hybrid - 3 days per week on-site £80,000-£90,000 + benefits | Permanent ?? Design better services. Create real-world impact. We're looking for an experienced Service Designer to join a growing Digital Customer Experience practice, working on complex transformation programmes where people, technology and design come together. You'll turn user insight into better services - from research and service mapping through to prototyping, testing and delivery. What you'll do * Research users and stakeholders to uncover needs, pain points and opportunities * Evaluate services for usability, accessibility and effectiveness * Create journeys, service maps, prototypes and tangible design solutions * Facilitate workshops and co-creation sessions with stakeholders * Translate insight into clear opportunities for user and business value * Work closely with multidisciplinary teams to take ideas into delivery * Champion a holistic, user-centred approach to service design What we're looking for * Solid experience in service design, with a portfolio showing research through to delivery and impact * Strong user-centred design and research skills * Experience with service mapping, prototyping and workshop facilitation * Confidence engaging and influencing stakeholders using evidence * Experience working in agile, fast-paced, multidisciplinary environments * Knowledge of government service standards and accessibility principles * GDS assessment experience is a plus ?? Why join? You'll work on challenging, high-impact transformation programmes alongside talented people across design, technology and strategy. You'll have access to extensive learning and development opportunities, external certifications and flexible hybrid working. ?? Security Check (SC) clearance eligibility is required , including continuous UK residency for the last five years, alongside the relevant eligibility requirements. Ready to make an impact? If you're a Service Designer who enjoys solving complex problems and turning insight into services that genuinely work, we'd love to hear from you. Apply now. TPBN1_UKTJ
Service Designer employer: 83zero Limited
Join a dynamic team in Larne, Northern Ireland, where innovation meets collaboration. As a Power Platform & Fabric Solutions Developer, you'll enjoy a supportive work culture that prioritises employee growth and offers flexible working hours. With competitive pay and the opportunity to work on transformative projects, this role is perfect for those looking to make a meaningful impact in the tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service design. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and ideas.
✨Tip Number 3
Showcase your skills through a portfolio! If you've worked on relevant projects, create a visual representation of your work. This can really help you stand out and demonstrate your expertise in service design.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Service Design and Operations. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing personality, so let your enthusiasm come through!
Showcase Your Experience:When detailing your past roles, focus on specific examples that demonstrate your expertise in designing operational models and customer journeys. We’re looking for concrete evidence of your impact, so numbers and results are key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at 83zero Limited
✨Know Your Service Design Inside Out
Make sure you’re well-versed in the principles of service design, especially as they relate to operational models and customer journeys. Brush up on your knowledge of SLAs, KPIs, and governance frameworks, as these will likely come up during the interview.
✨Prepare Real-Life Examples
Think of specific projects where you've successfully designed or transformed service delivery. Be ready to discuss the challenges you faced, how you overcame them, and the impact your work had on customer experience. This will show your practical understanding of the role.
✨Engage with Stakeholders
Since stakeholder engagement is key in this role, prepare to talk about how you’ve collaborated with different teams in the past. Highlight your communication skills and how you’ve managed to align various interests to achieve a common goal.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the company’s service model and future plans. Inquire about their current challenges in service design or how they measure success in customer satisfaction. This shows you’re not just interested in the role, but also in contributing to their vision.
