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- Tasks: Lead and inspire teams across multiple sites, ensuring service excellence in Catering, Cleaning, and Security.
- Company: Join 14forty, a company dedicated to enhancing workplace experiences with a people and planet first approach.
- Benefits: Enjoy a competitive salary, flexible working patterns, and opportunities for personal development.
- Why this job: Make a real impact on workplace environments while developing your leadership skills in a dynamic setting.
- Qualifications: 2+ years in Facilities Management, experience in soft FM services, and strong communication skills required.
- Other info: Diversity is celebrated here; we value unique talents and backgrounds, fostering an inclusive workplace.
The predicted salary is between 40000 - 52000 £ per year.
Salary: £47,000 per annum
Location: Multi-Site Role - Oldham, Heywood & Manchester (predominately based at Oldham site)
Working Pattern: Monday to Friday (with flexibility across shift patterns) - This role is based on site 5 days per week.
Shape the future of workplace experiences. Lead with purpose. Deliver with impact.
We’re on the lookout for a Key Account Manager who’s ready to take the lead across three key sites where we deliver Catering, Cleaning, and Security services. If you’re someone who thrives in a fast-paced, people-first environment and is driven to make tangible improvements every day — this is the role for you.
This is more than just facilities management. It’s about creating environments where teams can do their best work, where clients feel the difference, and where you play a pivotal role in shaping success — for people, planet, and performance.
What You’ll Be Doing
- Leading and inspiring multi-site FM teams across Oldham, Heywood and Manchester
- Driving service excellence across all service lines
- Ensuring full compliance with SLAs, KPIs and statutory requirements
- Developing strong client relationships and managing contracts commercially
- Championing high standards of safety, customer care, and operational delivery
- Supporting employee engagement across all shift patterns
- Managing the employee life cycle and developing your team’s potential
- Taking full ownership of budgets and P&L performance
What You Bring to the Role
- 2+ years' experience managing multiple sites in a Facilities Management environment
- Proven background in soft FM services - Cleaning and Security are essential
- Demonstrated financial acumen and contract management skills
- Confident managing blue-collar teams and driving operational improvements
- Experience in water provision? That’s a bonus
- SIA Licence holder or willing to qualify
- IOSH trained or ready to develop
- A natural communicator with excellent stakeholder engagement skills
- Valid driving licence and flexibility to travel across sites
At 14forty, we’re here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our ‘people and planet first’ approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.
For more information about careers at 14forty and our benefits please visit: Careers at 14forty
Job Reference: com/2506/99957001/52602795/SU #14Forty
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Key Account Manager (Soft Services) - Shaw employer: 14forty
Contact Detail:
14forty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager (Soft Services) - Shaw
✨Tip Number 1
Familiarise yourself with the specific services offered at each site, especially Catering, Cleaning, and Security. Understanding the nuances of these services will help you demonstrate your expertise and how you can drive service excellence during interviews.
✨Tip Number 2
Network with current or former employees in similar roles within the facilities management sector. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare to discuss your experience with managing budgets and P&L performance. Be ready to share specific examples of how you've successfully managed financial aspects in previous roles, as this is a key responsibility for the position.
✨Tip Number 4
Highlight your leadership skills and ability to inspire teams. Think of examples where you've motivated blue-collar teams or improved operational delivery, as showcasing your people management skills will be crucial for this role.
We think you need these skills to ace Key Account Manager (Soft Services) - Shaw
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management, particularly in soft services like cleaning and security. Use specific examples to demonstrate your achievements in managing multiple sites.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating positive workplace experiences. Mention how your skills align with the role's requirements, especially your ability to drive service excellence and manage client relationships.
Highlight Relevant Experience: In your application, emphasise your 2+ years of experience in managing multiple sites and your financial acumen. Include any relevant qualifications, such as your SIA Licence or IOSH training, to strengthen your application.
Showcase Your Communication Skills: Since the role requires excellent stakeholder engagement, provide examples of how you've successfully communicated with teams and clients in the past. This will demonstrate your ability to lead and inspire others effectively.
How to prepare for a job interview at 14forty
✨Showcase Your Leadership Skills
As a Key Account Manager, you'll be leading multi-site teams. Be prepared to discuss your leadership style and provide examples of how you've inspired and motivated teams in the past.
✨Demonstrate Financial Acumen
This role requires strong financial management skills. Be ready to talk about your experience with budgets, P&L performance, and how you've successfully managed contracts in previous roles.
✨Highlight Your Experience in Soft FM Services
Since the position focuses on cleaning and security services, ensure you can articulate your background in these areas. Share specific examples of how you've driven service excellence in soft FM.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of scenarios where you've had to manage compliance, safety standards, or client relationships, and be ready to discuss your approach.
