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For Companies At a Glance
- Tasks: Provide top-notch helpdesk support and manage facilities services across multiple sites.
- Company: Join a dynamic team at 14forty, part of Compass Group UK&I.
- Benefits: Earn £13.21 per hour with opportunities for growth and development.
- Why this job: Be a key player in delivering excellent customer service and support.
- Qualifications: Experience in facilities management and strong IT skills required.
- Other info: Embrace diversity and thrive in a supportive work environment.
Overview
Facilities Helpdesk & FM support Administrator — £13.21 per hour, 40 hours per week.
Location: Preston, PR5 6FN
A new opportunity in Facilities Helpdesk & FM support. We’re excited to offer a brand-new role within our 14forty business for an experienced Helpdesk & Contract Support Administrator. This is an excellent opportunity to play a key role in delivering first-class Hard FM helpdesk support alongside wider contract administration for a multi-site facilities management contract.
The role
You’ll provide day-to-day Helpdesk and administrative support for multiple UK sites, ensuring smooth delivery of Hard FM and wider facilities services. This includes managing helpdesk requests, coordinating IT and service tickets, and producing detailed reports for client reviews. The role requires strong IT skills, excellent organisational ability, and a customer-focused mindset, ensuring that issues are resolved efficiently and that clients and colleagues receive high-quality support. Collaboration is key; you’ll work closely with a small but dedicated team, liaising with central departments and maintaining close ties with the Account Management Team.
Key responsibilities
- Act as a first point of contact for helpdesk queries, logging and managing Hard FM service requests through to completion.
- Track, escalate, and resolve IT and engineering service tickets in line with agreed SLAs.
- Produce client review packs including KPI performance data, trend analysis, and quarterly summary reports (Excel, PowerPoint).
- Support payroll changes and assist with labour scheduling across contracts.
- Provide minute-taking for internal and external meetings in line with company policies.
- Maintain personnel records and contract documentation.
- Deliver excellent customer service, ensuring issues are resolved first time, on time.
- Build effective working relationships with account teams, central functions, and site-based colleagues.
- Support Hard FM engineers and subcontractors with scheduling, documentation, and reporting requirements.
About you
We’re looking for someone who brings:
- Previous experience in facilities management (FM), with exposure to Hard FM/Helpdesk operations.
- Experience in labour scheduling and service request coordination.
- Strong IT skills, particularly in Excel and PowerPoint.
- Experience producing management reports and client-facing packs.
- Strong communication, organisational, and interpersonal skills.
- Commercial awareness and the ability to work to budgets.
#14Forty
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
#J-18808-Ljbffr
Facilities Helpdesk & Contract Support Administrator - Preston employer: 14forty
Contact Detail:
14forty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk & Contract Support Administrator - Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing about their values and recent projects can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience in facilities management and demonstrate your customer-focused mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Facilities Helpdesk & Contract Support Administrator - Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Helpdesk & Contract Support Administrator role. Highlight your experience in facilities management and any relevant IT skills, especially with Excel and PowerPoint. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your customer service experience and your ability to work collaboratively with teams, as these are key for us.
Showcase Your Achievements: When detailing your previous roles, focus on your achievements rather than just duties. Did you improve response times or enhance client satisfaction? We love to see quantifiable results that demonstrate your impact in past positions!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, it shows you’re keen on joining our team at 14forty!
How to prepare for a job interview at 14forty
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around helpdesk operations and facilities management. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your IT Skills
Since strong IT skills are crucial for this role, be prepared to discuss your proficiency in Excel and PowerPoint. Bring examples of reports or presentations you've created in the past, and be ready to explain how these tools helped you manage tasks effectively. This will demonstrate your capability to handle the technical aspects of the job.
✨Demonstrate Your Customer Service Mindset
This position requires a customer-focused approach, so think of specific examples where you’ve provided excellent service. Be ready to share stories about how you resolved issues efficiently and built relationships with clients or colleagues. Highlighting your interpersonal skills will show that you can thrive in a collaborative environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face in facilities management, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
