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- Tasks: Assist customers with IT support and manage their inquiries effectively.
- Company: Leading facilities services company with a supportive team culture.
- Benefits: Competitive pay and opportunities for career growth.
- Why this job: Join a dynamic team and enhance your customer service and IT skills.
- Qualifications: Strong customer service skills and IT literacy required.
- Other info: Full-time role based in Birmingham with a focus on quality service.
The predicted salary is between 30000 - 42000 £ per year.
A leading facilities services company is seeking a dedicated Helpdesk Advisor in Birmingham. This full-time role involves responding to customer inquiries, managing requests, and ensuring quality service.
Ideal candidates will possess strong customer service skills, IT literacy, and experience in a helpdesk environment.
Join this company for competitive pay and opportunities for career growth within a supportive team culture.
Helpdesk Advisor: IT Support & Customer Care in Birmingham employer: 14forty
Contact Detail:
14forty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Advisor: IT Support & Customer Care in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common helpdesk scenarios. Think about how you’d handle tricky customer inquiries or tech issues. We want to show that we can keep our cool under pressure!
✨Tip Number 3
Show off your IT skills! Bring examples of how you've solved problems in the past, whether it’s through a project or a previous job. We need to demonstrate that we’re not just good with tech, but also great at helping people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Helpdesk Advisor: IT Support & Customer Care in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've handled inquiries and requests in the past, so share specific examples that showcase your skills!
Be IT Savvy: Since this role involves IT support, don’t forget to mention your IT literacy. We’re looking for candidates who can navigate tech issues with ease, so include any relevant software or systems you’ve worked with.
Tailor Your Application: Take a moment to customise your application for this specific role. We love it when candidates align their experiences with what we’re looking for, so refer back to the job description and match your skills accordingly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at 14forty
✨Know Your Stuff
Make sure you brush up on your IT knowledge and customer service skills. Familiarise yourself with common helpdesk scenarios and solutions, as well as the tools and software typically used in the industry. This will show that you're not just a good communicator but also technically savvy.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to provide quality service, which is crucial for the role.
✨Research the Company
Take some time to learn about the facilities services company you're interviewing with. Understand their values, culture, and the specific services they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, opportunities for career growth, or how they measure success in the helpdesk role. Asking questions shows your enthusiasm and helps you gauge if the company is the right fit for you.
