At a Glance
- Tasks: Assist customers via phone and email, resolving queries and managing requests efficiently.
- Company: Join 14Forty, a leading company that values individuality and invests in its people.
- Benefits: Competitive pay, great perks, and opportunities for learning and development.
- Other info: Diverse workplace culture that celebrates unique talents and promotes career growth.
- Why this job: Make a real impact by providing exceptional customer service in a dynamic environment.
- Qualifications: Experience in a Helpdesk/Contact Centre, strong IT skills, and a passion for teamwork.
The predicted salary is between 28800 - 43200 £ per year.
We're currently recruiting a dedicated Helpdesk Advisor to help ensure the smooth running of the operations in 14Forty on a full time basis, contracted to 40 hours per week. As a Helpdesk Advisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Your key responsibilities will include:
- Responding to incoming customer/client phone calls and emails and resolving questions within specified timescales using scripts and standard call response dialogue.
- Managing all incoming FM requests to mutual and full resolution.
- Ensuring quality assured procurement services for goods and services using preferred suppliers and sub-contractors, ensuring best value at all times and obtaining approval of costs from appropriate authorised individuals.
- Ensuring appropriate method of despatch to contractors and obtaining completion data for input into the IT system in real time.
- Recording any signs of dissatisfaction and escalating accordingly.
- Calculating some simple quotations and chargeable works using the existing systems and processes (e.g. SCCFs and iApprove).
- Responding to all email and personal communications in a concise and professional manner.
- Ensuring timescales are met or exceeded.
- Accountable for the completion of standard or non-standard tasks, within the scope of the function.
- Delivering activities to support operational objectives for their role.
- Making decisions within parameters set by Supervisor/Manager, using job/specialist experience.
- Interacting with clients or users around specific work efforts and deliverables.
- Offering support and guidance to less experienced team members.
Our ideal Helpdesk Advisor will have:
- Good working knowledge/experience of a Helpdesk/Contact Centre environment.
- Exceptional Customer Service Skills and good telephone manner.
- Good Team Player.
- Good punctuality and ability to manage own timekeeping.
- Strong IT literacy skills.
- Good numerical skills.
- Ability to prioritise workloads.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Helpdesk Advisor in Birmingham employer: 14forty
At 14Forty, we pride ourselves on being an exceptional employer that values individuality and invests in the growth of our employees. With a strong commitment to fostering a diverse and inclusive work culture, we offer competitive pay, comprehensive benefits, and unparalleled opportunities for career advancement within one of the UK's largest businesses. Join us to be part of a team that not only supports your professional development but also celebrates your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Advisor in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on 14Forty and Compass Group. Understanding their values and culture will help you connect during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since the role is all about helping clients, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories in your interview.
✨Tip Number 3
Show off your IT skills! Brush up on any relevant software or systems mentioned in the job description. Being able to demonstrate your tech-savviness can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at 14Forty. Don’t miss out on this opportunity!
We think you need these skills to ace Helpdesk Advisor in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in a Helpdesk or Contact Centre environment. We want to see how your skills match the role, so don’t be shy about showcasing your exceptional customer service abilities!
Show Off Your IT Skills:Since strong IT literacy is key for this role, mention any relevant software or systems you’ve worked with. If you’ve got experience with procurement services or managing FM requests, let us know – it’ll definitely catch our eye!
Be Professional and Concise:When responding to emails or writing your application, keep it professional yet friendly. We appreciate clear communication, so make sure your messages are concise and to the point while still showing your personality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it shows you’re keen on joining our team at 14Forty!
How to prepare for a job interview at 14forty
✨Know Your Stuff
Before the interview, make sure you understand the role of a Helpdesk Advisor inside out. Familiarise yourself with common customer service scenarios and the tools used in helpdesk environments. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this role, prepare examples from your past experiences where you've gone above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to resolve issues effectively.
✨Demonstrate Team Spirit
Being a good team player is essential for this position. Think of instances where you've collaborated with others to achieve a goal or supported a colleague. Be ready to discuss how you can contribute to a positive team environment at 14Forty.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or what success looks like in the Helpdesk Advisor role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
