Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Scheduler, you'll coordinate schedules and ensure smooth operations daily.
- Company: Verisure is a leading security company dedicated to protecting homes and businesses.
- Benefits: Enjoy a yearly bonus, birthday off, and a comprehensive benefits package.
- Why this job: Join a supportive team that values your contributions and offers growth opportunities.
- Qualifications: No specific experience required; just bring your organizational skills and enthusiasm!
- Other info: This is a full-time role based in Newcastle with performance-based bonuses.
The predicted salary is between 30000 - 42000 £ per year.
We are currently working with Verisure to find a Scheduler to join their team in Newcastle. This is a full-time position with the opportunity for a yearly bonus (paid quarterly based on performance targets specific to the role.) What’s in it for you: At Verisure, they value their team members and offer a comprehensive benefits package to enhance your experience: • Enjoy your birthday off as a special treat. • Satisfy your cravings at their onsite coffee shop and canteen. • Stay active with discounted gym and health club memberships. • Access private healthcare and MediCash cash plan. • Unlock a world of freebies and discounts with PerkBox. • Earn rewards through their employee referral program. • Enhanced maternity and paternity scheme. • Enjoy discounts on alarm systems. • Contribute to a greener lifestyle with the Cycle to Work Scheme. As a Scheduler you will: • Create and maintain accurate staffing schedules to ensure optimal coverage and service level targets are met. • Monitor real-time adherence to schedules and make necessary adjustments to optimise productivity. • Collaborate with call centre managers and supervisors to identify and address staffing gaps and operational challenges. • Develop and maintain effective communication channels with call centre agents, providing timely updates on schedules and any changes. • Maintain and update workforce management systems and tools to ensure accurate and up-to-date information. • Conduct regular evaluations of scheduling methodologies and workforce management processes, and to drive continuous improvement. • Liaise with Forecasting owners to discuss call volumes and staffing requirements based on historical data, trends, and business needs. • Analyse call centre data and provide insights to identify opportunities for improving operational efficiency and performance. About you: • Analytical and problem-solving skills, with the ability to interpret data and make sound decisions. • Organisational and time management skills, with the ability to prioritise and multitask effectively in a fast-paced environment. • Proficiency in using workforce management software and tools (preferably Genesys) to forecast call volumes and create schedules. • Attention to detail and accuracy, with the ability to analyse data and identify patterns or trends. • Excellent communication skills, both verbal and written. • Ability to work collaboratively in a team environment and build strong relationships. • Proficiency in Microsoft Excel, including advanced formulas, pivot tables, and data manipulation techniques. • Knowledge of call centre operations and industry-specific metrics (e.g, service level, average handle time, occupancy) is preferred. • Flexibility and adaptability to adjust staffing schedules and plans based on unforeseen events or changes in business requirements. Required qualifications: • Experience as a Scheduler or in a similar role within a call centre environment. • Proficient in using workforce management software and tools. • Knowledge of call centre metrics and performance indicators. • Excellent communication and interpersonal skills. • Detail-oriented and highly organised. If you are interested in this Scheduler role, click ‘apply now’ and a member of our team will be in touch!
Scheduler employer: Greenbean
Contact Detail:
Greenbean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarize yourself with scheduling software and tools commonly used in the industry. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Research Verisure's company culture and values. Understanding what they stand for will help you align your answers with their expectations and show that you're a good fit for their team.
✨Tip Number 3
Prepare examples of how you've successfully managed schedules or handled conflicts in the past. Being able to share specific experiences will showcase your problem-solving skills and reliability.
✨Tip Number 4
Network with current or former employees of Verisure on platforms like LinkedIn. They can provide valuable insights into the role and the company, which can help you tailor your approach during the application process.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Scheduler position at Verisure. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous scheduling or administrative experience you have. Use specific examples that demonstrate your ability to manage time effectively and meet deadlines.
Showcase Your Skills: Make sure to highlight skills that are relevant to the Scheduler role, such as organizational skills, attention to detail, and proficiency in scheduling software. Provide concrete examples of how you've used these skills in past roles.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you want to work at Verisure and how your background makes you a great fit for the Scheduler position. Be sure to express enthusiasm for the role and the company.
How to prepare for a job interview at Greenbean
✨Understand the Role
Make sure you have a clear understanding of what a Scheduler does at Verisure. Familiarize yourself with their scheduling processes and tools, as well as how your role will contribute to the team's success.
✨Highlight Relevant Experience
Prepare to discuss your previous experience in scheduling or related fields. Be ready to provide specific examples of how you've successfully managed schedules, met deadlines, and handled any challenges that arose.
✨Showcase Your Communication Skills
As a Scheduler, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and efficiently, both verbally and in writing. Think of examples where your communication skills made a difference.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, performance targets, and the company culture at Verisure. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
