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- Tasks: Support low and medium risk offenders in finding housing and meeting their support needs.
- Company: Nacro is a leading social justice charity focused on helping individuals reintegrate into society.
- Benefits: Enjoy 25 days holiday, flexible work options, and a £50 contribution towards glasses.
- Why this job: Make a real difference in people's lives while gaining valuable experience in the criminal justice field.
- Qualifications: Must have a full UK driving license, access to a vehicle, and basic ICT skills.
- Other info: Open to applicants with lived experience of the criminal justice system.
Housing Support Worker
Job Type: Permanent/Full -Time
Salary: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours) – this role is also eligible for a one-off retentionpayment of £1000 upon successfully completing 9 months service
The quoted figure is a full-time equivalent value, which will be pro-rated for part-time staff subject to qualifying eligibility of service and not being under notice at the qualifying date
Full Time: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00
Location: Grimsby/Hull
Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.
Making a difference
The Community Accommodation with Support, tier 2 (CAS-2) contract is a high-profile commission direct from the Ministry of Justice. Operating in every region across England and Wales. CAS-2 provide accommodation, support to low and medium risk offenders that are eligible for a home detention curfew or bail that would otherwise be held in prison because they do not have accommodation in the community. It is currently Nacro s largest single contract and is set to grow by 60% over the next 18 months!
What will you be doing:
In this role no two days are ever the same and you will have the opportunity to make an impact and a difference for our service users and wider communities. Managing your diary to meet the requirements of the role, you ll meet with service users, discuss support needs and how we can help them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and court staff to best support our service users. You ll also need to be able to help our service users with applying for Housing Benefit and paying rent etc. All of our properties require to meet the Decent Homes Standard and to do that you ll need great attention to detail to ensure that our homes are clean, tidy and all repairs are reported and actioned, so they are readily available for our service user to move into.
People who love this role
- Resilient doesn t take the events of the day home with them, undertakes activity to care for own wellbeing.
- Curious will ask questions to understand before finding solutions or signposting.
- Emotionally intelligent – Perceptive to human behaviour, instinctively knows when something isn t right.
- Has a level of self-confidence and knows own limitations. Positive outlook enthusiastic and willing to learning.
- Warm personality, smiles and gives appropriate eye contact, demonstrates.
- Demonstrates team working and supports peers. Combines efforts with others
- Personal values match those of Nacro.
What are we looking for:
- Genuine interest in people wants to interact with people through different methods (phone, email, face to face) and can change their own communication style to meet the needs of the audience and situation. Listening, asking questions to confirm understanding, clear and concise, doesn t always accept the status quo. Uses common sense to help make decisions.
- Acts with integrity and within professional boundaries in the service users’ best interests and Nacro. Knows when to escalate issues or concerns, and to ask for help.
- Able to manage competing priorities manages self, is organised to deliver, updates systems and reports in a timely manner, sets reminders and follows up to ensure outcomes happen. Pays attention to the detail.
- ICT literate training will be given for our systems, need to be able to use outlook, word and excel at a basic level.
Non-Negotiables – Without these things you would find it very challenging to complete the job role.
- Full clean UK Driving licence
- Access to vehicle – you will be reimbursed for your mileage at 45p per mile.
- Willing to undertake extensive travel for business.
- Business car insurance will be required if appointed for the post.
- An enhanced DBS check will be required for this role. as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.
- We welcome applications from individuals with lived experience of the criminal justice system, and having a criminal record will not necessarily preclude you from being successful in your application.
Rewards and Benefits-
- 25 days holiday + bank holidays
- Free eye test and £50 contribution towards glasses
- Employee assistance programme
- Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements.
- The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.
If you have any questions or would like to have an informal chat regarding the role, please email (url removed)
This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies. In addition, you will gain experience in liaising local authority Housing Benefit departments and the DWP to resolve financial issues.
Request for Visa Sponsorship NOT AVAILABLE FOR THIS VACANCY
There is strict criteria for visa sponsorship set by the British Government. This vacancy does not meet the eligibility criteria for sponsorship.
Housing Support Worker employer: Nacro
Contact Detail:
Nacro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Worker
✨Tip Number 1
Familiarize yourself with the Ministry of Justice's initiatives and how they relate to housing support. Understanding the context of the CAS-2 contract will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience you have in social work or community support roles. Be ready to share specific examples of how you've positively impacted individuals or communities, as this aligns with the role's focus on making a difference.
✨Tip Number 3
Prepare to discuss your approach to managing competing priorities. Since the role requires excellent organizational skills, think of strategies you've used in the past to stay on top of multiple tasks and deadlines.
✨Tip Number 4
Showcase your emotional intelligence by preparing to discuss how you handle difficult situations or conflicts. Being able to demonstrate your understanding of human behavior and your ability to communicate effectively will set you apart.
We think you need these skills to ace Housing Support Worker
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Housing Support Worker position. Understand the key responsibilities and required skills, such as managing diaries, supporting service users, and attention to detail.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous work in support roles, your ability to manage competing priorities, and your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your genuine interest in helping people and your understanding of the challenges faced by low and medium risk offenders. Use specific examples from your past experiences to demonstrate your resilience and emotional intelligence.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Nacro
✨Show Your Passion for Helping Others
Make sure to express your genuine interest in supporting individuals, especially those with a background in the criminal justice system. Share any relevant experiences that highlight your commitment to making a difference in people's lives.
✨Demonstrate Your Communication Skills
Since the role requires interacting with service users through various methods, be prepared to discuss how you adapt your communication style to meet different needs. Provide examples of how you've effectively communicated in past roles.
✨Highlight Your Organizational Abilities
The job involves managing competing priorities and keeping detailed records. Be ready to talk about your time management strategies and how you stay organized, perhaps by sharing specific tools or methods you use.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and emotional intelligence. Think of scenarios where you've had to navigate challenging situations, and be ready to explain how you handled them while maintaining professional boundaries.
