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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: RBH is a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel rates, flexible working, free meals, and wellness events.
- Why this job: Join a vibrant team in a fast-paced environment where every day is unique.
- Qualifications: A friendly personality, strong communication skills, and a problem-solving attitude are essential.
- Other info: We celebrate individuality and offer a supportive, inclusive workplace.
Job Description
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
OUR HOTEL
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
- Wagestream – choose how and when you get paid
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over 1000 per year
And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing…
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests' stays memorable.
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
WHAT WE NEED FROM YOU
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
Contact Detail:
RBH Hospitality Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant - Holiday Inn Express Limehouse
✨Tip Number 1
Familiarise yourself with the Holiday Inn Express brand and its values. Understanding their commitment to guest service and hospitality will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. This will help you articulate your thoughts clearly and confidently when discussing your experiences.
✨Tip Number 3
Research common guest service challenges and think of examples from your past experiences where you successfully resolved similar issues. Being prepared with real-life examples will demonstrate your problem-solving abilities.
✨Tip Number 4
Show your enthusiasm for the role by preparing thoughtful questions about the team dynamics and guest service expectations at Holiday Inn Express. This will reflect your genuine interest in becoming part of their team.
We think you need these skills to ace Guest Service Assistant - Holiday Inn Express Limehouse
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Guest Service Assistant role entails. Highlight key responsibilities and required skills in your application to show you are a perfect fit.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job requirements. Emphasise your customer service experience and any roles where you've demonstrated strong communication and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the hospitality industry. Mention specific examples of how you've gone the extra mile for customers in previous roles, as this aligns with the hotel's values.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Guest Service Assistant position.
How to prepare for a job interview at RBH Hospitality Management
✨Show Your Personality
As a Guest Service Assistant, your personality is key. Be sure to showcase your welcoming nature and enthusiasm for connecting with people during the interview. A friendly smile and positive attitude can go a long way!
✨Demonstrate Communication Skills
Strong communication is essential in this role. Prepare examples of how you've effectively communicated with guests or team members in the past. This will highlight your ability to handle guest inquiries and coordinate with colleagues.
✨Highlight Problem-Solving Abilities
Think of situations where you've successfully resolved issues or handled unexpected challenges. Sharing these experiences will demonstrate your adaptability and problem-solving skills, which are crucial in a fast-paced environment.
✨Research the Company Culture
Familiarise yourself with RBH's values and benefits. Understanding their commitment to diversity, health, and wellbeing will allow you to align your answers with their culture, showing that you're a great fit for their team.
