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- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: RBH is a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel rates, flexible work, free meals, and wellness events.
- Why this job: Join a passionate team in a vibrant environment where every day is unique.
- Qualifications: A friendly personality, strong communication skills, and a problem-solving attitude are essential.
- Other info: We celebrate individuality and offer a supportive, inclusive workplace.
The predicted salary is between 20000 - 30000 £ per year.
Guest Service Assistant – Holiday Inn Express Limehouse JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey… OUR HOTEL OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day’s leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Wagestream – choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year And much much more! A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL What you’ll be doing… Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out. Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly. Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions. Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay. Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly. Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor. Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure. Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable. WHAT WE NEED FROM YOU A welcoming personality who loves connecting with people and making their day brighter. Strong communication skills, comfortable chatting with guests and coordinating with team members. Sharp attention to detail, especially when it comes to handling guest needs and reservations. A problem-solver who can think on their feet, handling any situation with a positive attitude. Team spirit, ready to jump in wherever needed to keep things flowing smoothly. High energy and adaptability, thriving in a fast-paced environment where no two days are the same. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
Guest Service Assistant - Holiday Inn Express Limehouse employer: RBH Hospitality Management
Contact Detail:
RBH Hospitality Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant - Holiday Inn Express Limehouse
✨Tip Number 1
Show your personality! As a Guest Service Assistant, being friendly and approachable is key. When you meet people, let your enthusiasm for hospitality shine through. This will help you stand out as someone who genuinely enjoys connecting with guests.
✨Tip Number 2
Familiarize yourself with the local area. Knowing the best brunch spots or attractions nearby can make you a valuable resource for guests. This not only enhances their experience but also demonstrates your commitment to providing excellent service.
✨Tip Number 3
Practice your problem-solving skills. In a fast-paced environment like a hotel, things can change quickly. Being able to think on your feet and handle unexpected situations with a positive attitude will show that you're ready for the challenges of the role.
✨Tip Number 4
Emphasize your teamwork abilities. Highlighting your willingness to jump in wherever needed will resonate well with the hiring team. They value a collaborative spirit, so be sure to convey your readiness to support your colleagues and keep operations running smoothly.
We think you need these skills to ace Guest Service Assistant - Holiday Inn Express Limehouse
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Service Assistant position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or hospitality. Use specific examples that demonstrate your ability to connect with guests and handle their needs effectively.
Show Your Personality: Since this role requires a welcoming personality, make sure to convey your enthusiasm for working with people in your application. Share anecdotes that showcase your friendly demeanor and problem-solving skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at RBH Hospitality Management
✨Show Your Friendly Side
As a Guest Service Assistant, your personality is key! Make sure to convey your welcoming nature during the interview. Share examples of how you've made guests feel special in previous roles or situations.
✨Highlight Your Communication Skills
Strong communication is essential for this role. Be prepared to discuss how you effectively interact with guests and team members. Consider sharing a story where your communication skills helped resolve a guest issue.
✨Demonstrate Attention to Detail
Attention to detail is crucial in hospitality. During the interview, mention specific instances where your keen eye for detail made a difference, whether in handling reservations or ensuring guest satisfaction.
✨Emphasize Problem-Solving Abilities
Being a problem-solver is vital in a fast-paced environment. Prepare to discuss challenges you've faced in previous jobs and how you approached them with a positive attitude, showcasing your adaptability.
