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- Tasks: Manage workshop operations, allocate tasks, and resolve customer queries.
- Company: Join a dynamic aftersales department focused on efficiency and customer satisfaction.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Why this job: Perfect for strong communicators who thrive under pressure and want to make an impact.
- Qualifications: Technical knowledge from the retail motor industry and previous management experience preferred.
- Other info: Open to technicians looking to advance their careers.
The predicted salary is between 30000 - 42000 £ per year.
Workshop Controller Pembrook Resourcing are currently seeking a workshop controller to join their client’s aftersales department, as a Workshop Controller you will play a key role, ensuring the workshop runs smoothly and efficiently. You will calculate and manage the use of workshop resources effectively, monitoring staff and workshop performance to maintain standards. As a Workshop Controller you will allocate work to the Technicians based on the mix of skills available and resolve customer queries according to dealership and manufacturers guidelines. We are looking for a strong communicator to take a customer focused approach to their work and also have the skills to influence others to succeed. Essential Requirements – You will possess excellent technical knowledge gained in the retail motor industry, as well as previous management experience in a similar role. My client would also consider a technician looking to progress Strong organisational and prioritisation skills Able to take initiative and ownership of issues with a proactive can-do attitude Able to multi-task and switch between task A team player who offers help and support to others Willingness to learn and keep up-to-date with product and technical information Thrives in a high pressured environment Full valid UK driving licence Eligibility to work in the UK Establish and achieve personal objectives as agreed with Group Aftersales Manager. Ensure that the customer reception and displays meet the manufacturer’s quality objectives and staff are developed to achieve maximum customer and own satisfaction IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Workshop Controller employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Make sure to familiarize yourself with the latest trends and technologies in the automotive industry. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated, which is crucial for a Workshop Controller.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who have experience as Workshop Controllers. They can provide valuable insights and may even refer you to job openings, increasing your chances of landing the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully managed workshop resources or resolved customer queries. This will showcase your problem-solving skills and ability to handle pressure effectively.
✨Tip Number 4
Highlight your communication and leadership skills during any interactions with us. As a Workshop Controller, being able to influence and support your team is essential, so be ready to share how you've done this in previous roles.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Workshop Controller. Highlight your relevant experience in managing workshop resources and staff performance in your application.
Showcase Your Skills: Emphasize your technical knowledge from the retail motor industry and any previous management experience. Use specific examples to demonstrate your strong organizational and prioritization skills.
Customer Focus: Illustrate your customer-focused approach in your application. Provide examples of how you've resolved customer queries and maintained high standards in previous roles.
Contact Details: Ensure that your contact details are correct and clearly stated in your application. This is crucial for the company to reach out to you regarding your application.
How to prepare for a job interview at Pembrook Resourcing
✨Showcase Your Technical Knowledge
Make sure to highlight your technical expertise in the retail motor industry during the interview. Be prepared to discuss specific experiences where you successfully managed workshop resources or resolved complex customer queries.
✨Demonstrate Strong Communication Skills
As a Workshop Controller, effective communication is key. Practice articulating your thoughts clearly and confidently, especially when discussing how you would influence team members and handle customer interactions.
✨Emphasize Your Organizational Skills
Be ready to provide examples of how you've effectively prioritized tasks in a high-pressure environment. Discuss any tools or methods you use to stay organized and ensure the workshop runs smoothly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to take initiative or resolve conflicts within the team, and be prepared to explain your thought process and outcomes.
