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- Tasks: Welcome customers and assist with vehicle servicing and repairs.
- Company: Join Octane Recruitment, a top agency in the automotive industry.
- Benefits: Enjoy flexible hours, training, and generous leave plus bonuses.
- Why this job: Build a long-term career in a supportive environment with growth opportunities.
- Qualifications: Customer service experience is key; training provided for the rest.
- Other info: Work Monday to Friday with occasional Saturday mornings.
The predicted salary is between 27000 - 33000 £ per year.
Job Title: Service Advisor – Bristol Salary: £27,000 Basic + Bonus (OTE £33,000) Hours: Monday to Friday 08:00-18:00, with Saturday mornings on a rota (1 in 3) Ref: OC17239 We have a new vacancy for an experienced Service Advisor for my client’s main dealership in Bristol. My client is part of a large dealer franchise that represents some fantastic brands. This role suits a Service Advisor looking for a long-term career. Benefits: Brand accredited training and support. Career progression and development within a company. Flexible working patterns. Generous Long service and loyalty awards. Employee Assistance Programme. Life assurance. Cycle to work scheme. Eyecare voucher scheme. Pension scheme. 22 Days annual leave and bank holidays. Service Advisor Responsibilities: Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Support the aftersales function and the various staff members in the department such as junior service advisers, workshop controllers & assist the service manager in the day to day running of a busy after sales department. Upselling any existing products to new and existing customers. Service Advisor Requirements: Must have high quality customer service experience, doesnt have to be in the motor trade- full training provided Must have good communication skills Knowledge of Kerridge or Pinnacle would be advantageous. Full UK Driving License. Consultant: Beatrice Dickinson INDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts – Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. JBRP1_UKTJ
Octane Recruitment | Service Advisor employer: Octane Recruitment
Contact Detail:
Octane Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Octane Recruitment | Service Advisor
✨Tip Number 1
Fokussiere dich auf deine Kommunikationsfähigkeiten. Als Service Advisor ist es wichtig, dass du klar und freundlich mit den Kunden sprichst. Übe, wie du Informationen über Dienstleistungen und Produkte effektiv vermitteln kannst.
✨Tip Number 2
Informiere dich über die Marken, die das Autohaus vertreibt. Ein gutes Verständnis der Produkte und Dienstleistungen kann dir helfen, beim Upselling erfolgreicher zu sein und das Vertrauen der Kunden zu gewinnen.
✨Tip Number 3
Netzwerke mit anderen Fachleuten in der Automobilbranche. Besuche Messen oder lokale Veranstaltungen, um Kontakte zu knüpfen und mehr über die Branche zu erfahren. Dies kann dir wertvolle Einblicke geben und deine Chancen erhöhen.
✨Tip Number 4
Bereite dich darauf vor, Fragen zu beantworten, die deine Kundenservice-Erfahrung betreffen. Überlege dir Beispiele aus der Vergangenheit, die zeigen, wie du mit schwierigen Situationen umgegangen bist und wie du Kunden zufriedenstellst.
We think you need these skills to ace Octane Recruitment | Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Advisor position. Understand the responsibilities and requirements, and think about how your experience aligns with them.
Highlight Relevant Experience: In your CV and cover letter, emphasize any customer service experience you have, even if it's not in the motor trade. Use specific examples that demonstrate your communication skills and ability to upsell products.
Tailor Your Application: Customize your application materials to reflect the values and needs of Octane Recruitment. Mention your willingness to learn and adapt, especially regarding the training provided for the role.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Octane Recruitment
✨Showcase Your Customer Service Skills
Since the role requires high-quality customer service experience, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to meet customer needs and resolve issues effectively.
✨Demonstrate Communication Proficiency
Good communication skills are essential for a Service Advisor. Practice articulating your thoughts clearly and confidently. You might also want to prepare for questions that assess your ability to communicate with both customers and team members.
✨Familiarize Yourself with Relevant Software
Knowledge of Kerridge or Pinnacle is advantageous. If you have experience with these systems, be ready to discuss it. If not, do some research on them so you can speak about how you would adapt to using new software in the role.
✨Prepare for Upselling Scenarios
Upselling is part of the job, so think of ways you can promote additional services or products to customers. Prepare examples of how you've successfully upsold in previous roles or brainstorm strategies you could use in this position.
