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- Tasks: Be the friendly face of our training centre, helping visitors and ensuring smooth operations.
- Company: Join a dynamic team dedicated to providing top-notch training experiences in Basingstoke.
- Benefits: Enjoy a fast-paced environment with opportunities for growth and development.
- Why this job: Perfect for those who thrive on multitasking and love customer interaction in a supportive culture.
- Qualifications: Strong communication skills, IT proficiency, and a knack for organization are key.
- Other info: A railway background and driving license are a plus, but not required.
The predicted salary is between 28800 - 43200 £ per year.
As a training centre administrator, you will be the first point of contact for our delegates and any visitors to our centre in Basingstoke, addressing enquiries and resolving issues promptly to ensure a positive training experience. You will be responsible for ensuring the smooth and efficient operation of our training facilities.
Ideal candidates will be confident and comfortable with a customer facing role including the ability to converse clearly and unambiguously key safety messages. They should possess strong organisational and communication skills and have an eye for detail. An ability to multitask in a dynamitic, fast paced environment is essential as is strong IT skills in Microsoft Office.
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Meet & greet all visitors to the training centre and provide a customer focused experience that supports the effective running of our training centres and any satellite facilities including responding to all customer enquiries and issues.
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Support the safe running of the training centre and other training venues by conducting checks or inspections as directed by the Training Delivery Manager.
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Management of all transactional financial activity, assurance procedures and period reporting associated in support of the Cost Centre Manager. Manage the procurement of goods and services for the Training Centre and accurately record all expenditure.
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Undertake the setting up of training rooms for forthcoming training courses and meetings to provide a positive customer experience.
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Provide support to external training providers and visitors to enable a positive experience of the Training Centres.
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Prepare and arrange training packs for long term storage to comply with record retention periods.
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Provide general administrative support to the onsite training team to support the running of the training centre.
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Provide a consistent telephone presence on behalf of the team delivering excellent customer service levels. Provide communications to the team, including communicating messages as required.
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Certify that the team has adequate support to undertake other duties.
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Strong customer service approach.
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High level of accuracy and attention to detail.
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Strong written and verbal communication skills.
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Strong time management, organisation and prioritisation skills and the ability to work under pressure and to deadlines.
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Resilient, Adaptable and Flexible.
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IT literate, strong excel, word and PowerPoint knowledge.
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Experience of working in a fast-moving environment
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Administrators may occasionally be expected to cover activities in other training locations.
Desirable
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Railway background
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Knowledge of the Competence Management System
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Driving License
Training Centre Administrator employer: Network Rail
Contact Detail:
Network Rail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Centre Administrator
✨Tip Number 1
Familiarize yourself with the training centre's operations and services. Understanding how our training facilities function will help you address enquiries more effectively and demonstrate your commitment to providing a positive experience for delegates.
✨Tip Number 2
Practice your communication skills, especially in delivering key safety messages clearly. Being able to convey important information unambiguously is crucial in a customer-facing role like this one.
✨Tip Number 3
Showcase your multitasking abilities by preparing examples of how you've successfully managed multiple responsibilities in fast-paced environments. This will highlight your adaptability and resilience, which are essential for this position.
✨Tip Number 4
Brush up on your IT skills, particularly in Microsoft Office applications like Excel, Word, and PowerPoint. Being proficient in these tools will not only help you in daily tasks but also demonstrate your readiness for the role.
We think you need these skills to ace Training Centre Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasize your strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job description. Mention specific examples of how you've successfully managed customer inquiries or administrative tasks in previous positions.
Showcase IT Proficiency: Since strong IT skills are essential, be sure to mention your proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint. If you have experience with any other relevant software, include that as well.
Highlight Communication Skills: Demonstrate your strong written and verbal communication skills throughout your application. Use clear and concise language, and ensure that your application is free from errors to reflect your attention to detail.
How to prepare for a job interview at Network Rail
✨Showcase Your Customer Service Skills
As the first point of contact, it's crucial to demonstrate your customer service abilities. Prepare examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
✨Highlight Your Organizational Skills
The role requires strong organizational skills. Be ready to discuss how you manage multiple tasks and prioritize effectively, especially in a fast-paced environment.
✨Demonstrate IT Proficiency
Since strong IT skills are essential, make sure to mention your experience with Microsoft Office, particularly Excel, Word, and PowerPoint. You might even want to prepare to discuss specific projects where you utilized these tools.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle dynamic situations. Think of scenarios where you had to adapt quickly or manage unexpected challenges, and be ready to share those experiences.
